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According to HP my I Mac has an infection that has stop me…

Customer Question
According to HP my...

According to HP my I Mac has an infection that has stop me from wirelessly printing. What can you suggest?

Technician's Assistant: What Operating System (OS) are you running on your iMac?

Just updated to the latest.

Technician's Assistant: When did you purchase your iMac? What troubleshooting have you tried?

10)/2015

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I guess not.

Submitted: 7 months ago.Category: Mac
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Customer reply replied 7 months ago
Please cancel my $5.00 charge this is taking to long.
Customer reply replied 7 months ago
Is anyone there?
Customer reply replied 7 months ago
Why can't you answer my comments?
Answered in 27 minutes by:
11/21/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

The service is not $5.00 and you have been charged more than that as you fully agreed to the other costs.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team and once you're happy, let me know and we can continue.
Regards
Kris

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