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I received an email that I have an unautherized bill in

Customer Question
I received an email...

I received an email that I have an unautherized bill in itunes

Technician's Assistant: Just to clarify, what email service provider are you using?

Itunes store charge Case #*****

Technician's Assistant: What's the model and Operating System (OS) of your device?

iphone

Technician's Assistant: When did you purchase your iPhone? What troubleshooting have you tried?

I don,t have trouble with the devise. My issue is an unauthorized billing.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No,will you call me at(###) ###-####

Submitted: 8 months ago.Category: Mac
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Answered in 1 hour by:
11/21/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
Just happened today. I think that it might be someone phishing.
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Can you send me a screenshot please?

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