Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I forgot my login password. No my email is. I just upgraded…

Customer Question
I forgot my login...

I forgot my login password

Technician's Assistant: Have you tried having password ***** directions emailed to you?

No my email is***@******.***

Technician's Assistant: What's the model and Operating System (OS) of your device?

I just upgraded to the latest OS. That’s why my MacBook redtarted

Technician's Assistant: When did you purchase your Macbook? What troubleshooting have you tried?

It is about 4 years old. Not sure how to trouble shoot.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No just how to get into after forgetting my password.

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
11/21/2017
Mac Support Specialist: PC_Wizzard, Computer Enthusiast replied 7 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Mac
Satisfied Customers: 1,069
Experience: Server, networking, desktop questions welcome.
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

Ask Your Own Mac Question
Mac Support Specialist: PC_Wizzard, Computer Enthusiast replied 7 months ago

Do you have a phone number ending in 14?

Ask Your Own Mac Question
Mac Support Specialist: PC_Wizzard, Computer Enthusiast replied 7 months ago

Please click on the link below to recover your account

https://accounts.google.com/signin/recovery

Ask Your Own Mac Question
Mac Support Specialist: PC_Wizzard, Computer Enthusiast replied 7 months ago

Hi I'm just following up if you've managed to reset your password?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I'm having trouble upgrading the operating system on my
I'm having trouble upgrading the operating system on my Power Book. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I need to update my safari on my macbook and am having
I need to update my safari on my macbook and am having trouble … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Hoo hoo hoo. Hackers have been going at me..... 10.6.3.
Well, I called up the number of the people who shut my computer down, to whit;(###) ###-####… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My macbook will not go past the password. I think it is OS10
I just opened it today and it gave me a message a bout key chain and did not respond to various passwords and is now blank. … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Can I download mozilla firefox on my old mac... snow leapord
can I download mozilla firefox on my old mac... snow leapord leopard … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a MacBook Pro and it won't let me login. Can't
It's about 5-6 years old, but renewed the is recently … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Airbook is frozen on login screen, cursor works, can't get
can't get to login screen, actually stuck on start up where I select the user … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Cannot open yahoo mail, mac book pro, OS 10.12.5, Its about
Its about 2 years old. I haven't done any trouble shooting yet… read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
Second opinion] Suddenly I found my new mail box empty and I
Second opinion] Suddenly I found my new mail box empty and I found all of that mail in Recently Deleted ? How do I get the messages back to New Mail ? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I've never used this site before. So far I'm impressed that
Hi! I've never used this site before. So far I'm impressed that a chat window popped up within 0.5 second! I have a Macbook Air, 13", mid-2011 model. I'm trying to upgrade to OS Sierra. I believe the … read more
Mike
Mike
Mac Medic
8,567 satisfied customers
MacBook Air 10.7.5 attempting migration assistant to new
MacBook Air 10.7.5 attempting migration assistant to new MacBook Air 10.12.2 via thunderbolt to thunderbolt. Should the old OS be sufficient or does it need an upgrade… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
What is the latest version of Safari? looking, not recently.
I'm trying to get on my iCloud mail,and it says I need an updated version of Safari. I'm also blocked out of retrieving emails from my other devices… read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
I can not sync my iphone 6 with my macbook air. It started
I can not sync my iphone 6 with my macbook air. It started Sept 16th, after an update. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have keynote on my Macbook Air but it won't open a keynote
I have keynote on my Macbook Air but it won't open a keynote file … read more
Mike
Mike
Mac Medic
8,567 satisfied customers
Re-started my Macbook Air and now I´m getting endless
Re-started my Macbook Air and now I´m getting endless keychain requests. When I managed to open the Keychain App and clicked on "Change Password ***** Keychain 'login´" I´m stuck with the spinning bea… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
On my Macbook Pro, Yosemite 10.10.5, I'm getting the update
Hi Pearl, on my Macbook Pro, Yosemite 10.10.5, I'm getting the update username and password ***** in Outlook for Mac 2011. … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
My Macbook Air OSX 10.7.4 3 years old, when powering on,
My Macbook Air OSX 10.7.4 3 years old, when powering on, just gets to the Apple symbol with the llttle flower spinning. Wont go further to start up. How to trouble shoot or fix? thanks. james… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I cant access youtube and facebook using my macbook air. This
I can't access youtube and facebook using my macbook air. This is really weird. I can access all the other websites. I upgraded to the latest flash player and I enabled cookie. I still get the same me… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x