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My Apple Ipad screen has a constant colored swirl screen and

it flashes. JA: What Operating System...
My Apple Ipad screen has a constant colored swirl screen and it flashes.
JA: What Operating System (OS) are you running on your iPad?
Customer: I don't know!
JA: When did you purchase your iPad? What troubleshooting have you tried?
Customer: several years ago. I tried draining the battery, and shutting it down.
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: No
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Answered in 5 minutes by:
11/21/2017
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 3,546
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 9,000
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
Verified

Hold the Sleep/Wake and Home buttons together until you see the Apple Logo. Let me know.

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Customer reply replied 1 month ago
Could not get the Apple ID to show

Do you mean the Apple Logo?

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Customer reply replied 1 month ago
I am not interested

I don't know what you are referring to can you clarify?

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 9,000
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
Verified
Mike and 87 other Mac Specialists are ready to help you
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I can't remote connect to your iPad. Please try this:

  1. Hold down the home and on/off buttons at the same time
  2. Continue holding the buttons even after the slider appears on the screen. The screen will eventually go black
  3. When the Apple logo appears, let go of the buttons and let the iPad start up like normal.

If that doesn't work I can remote connect to your computer and we can restore the iPad that way. Let me know

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Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 9,000
9,000 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

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