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I need help on my iPad my grandson had his email and

Customer Question
I need help on...

I need help on my iPad my grandson had his email and password ***** the Apple ID account I was able to change it to my email and password ***** the App Store to down

Technician's Assistant: What Operating System (OS) are you running on your iPad?

Load games but when I go to the apps and pests update his name pops up with his email account and says iTunes Store and he forgot his papa word I there a phone number where I can just have someone take me through the steps over the phone

Technician's Assistant: When did you purchase your iPad? What troubleshooting have you tried?

I need to talk to someone is there a phone number

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I think I can explain better if I talk to someone

Submitted: 8 months ago.Category: Mac
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Answered in 13 minutes by:
11/21/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
Can u not just call me and walk me through it
Customer reply replied 8 months ago
I don't want to pay anymore fees
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

OK so you're just looking to remove all his references. Correct?

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