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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8567
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I need help on my iPad my grandson had his email and

Customer Question

I need help on my iPad my grandson had his email and password ***** the Apple ID account I was able to change it to my email and password ***** the App Store to down
JA: What Operating System (OS) are you running on your iPad?
Customer: load games but when I go to the apps and pests update his name pops up with his email account and says iTunes Store and he forgot his papa word I there a phone number where I can just have someone take me through the steps over the phone
JA: When did you purchase your iPad? What troubleshooting have you tried?
Customer: I need to talk to someone is there a phone number
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: I think I can explain better if I talk to someone
Submitted: 12 months ago.
Category: Mac
Expert:  Kris R replied 12 months ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Customer: replied 12 months ago.
Can u not just call me and walk me through it
Customer: replied 12 months ago.
I don't want to pay anymore fees
Expert:  Kris R replied 12 months ago.

OK so you're just looking to remove all his references. Correct?