Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I am trying to connect my Samsung SE S084 DVD writer to my…

Customer Question
Hi I am trying...

Hi I am trying to connect my Samsung SE S084 DVD writer to my Mac., but it's not seeing it. I'm pretty sure I've been able rot do this in the past.....

Technician's Assistant: Just to clarify, what's the model of your Mac, and what operating system are you running?

IMac late 2012 macOS Sierra Version 10.12.6

Technician's Assistant: When did you purchase your iMac? What troubleshooting have you tried?

2012 Tried to download drivers from https://www.techspot.com/drivers/downloadnow/14506/?evp=7e8c4b0e9ff44a90e87b434842f8cd67&file=1

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 17 minutes by:
11/21/2017
Mac Support Specialist: David, Mac Support Specialist replied 7 months ago
David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1,737
Experience: BSc H.Dip Apple Certified Professional
Verified

Hi my name is ***** ***** to JustAnswer. I am reviewing your question and will post a reply ASAP.

Ask Your Own Mac Question
Mac Support Specialist: David, Mac Support Specialist replied 7 months ago

Please click the Apple in the top-left, and then click on 'About This Mac'.

Then click on the 'System Report...' button, and click USB on the left.

Do you see any USB devices/information there?

Thanks in advance.

Ask Your Own Mac Question
Customer reply replied 7 months ago
Think so, yes - not quite sure what Im looking for here...
Mac Support Specialist: David, Mac Support Specialist replied 7 months ago

Any code or reference to Samsung SE S084 DVD writer?

Ask Your Own Mac Question
Customer reply replied 7 months ago
No not that I can see...
Mac Support Specialist: David, Mac Support Specialist replied 7 months ago

Hi, do you see any other USB devices?

It could be just the DVD drive, or all USB devices. Can you check with a known working one, then click File -> Refresh Information, in the System Utility App.

Ask Your Own Mac Question
Mac Support Specialist: David, Mac Support Specialist replied 7 months ago

Please also try these steps:

Shut down the iMac.

Disconnect all device, and plug the iMac out of the power socket.

Wait 5 minutes.

Connect up just the power, and then press the power button to start the iMac.

Next check your USB device.

Ask Your Own Mac Question
Mac Support Specialist: David, Mac Support Specialist replied 7 months ago

This is resetting the SMC.

If it does nothing, let me know and I will give you steps for resetting PRAM.

Ask Your Own Mac Question
Customer reply replied 7 months ago
I have other things in USB ports and they are working OK... will try shutting down
Mac Support Specialist: David, Mac Support Specialist replied 7 months ago

If that SMC resetting doesn't resolve the issue, then we can try the PRAM steps, but it looks like the problem is specific to the DVD writer. Even a USB device that doesn't have software installed for it should appear in System Information.app

Ask Your Own Mac Question
Mac Support Specialist: David, Mac Support Specialist replied 7 months ago

You should check all the cabling with the DVD write. This kind of thing is usually a power issue, so check if it needs it's own power supply.

Make sure you are not using a hub, directly connect the DVD writer.

PRAM steps are well explained here. It can be tricky to get right first time but when you get it right you hear two consecutive startup chimes.

https://support.apple.com/en-us/HT204063

Let me know if you have any questions regarding the device, or the steps. Also if you can check it on a different Mac.

Ask Your Own Mac Question
Customer reply replied 7 months ago
Ok still not having any luck. Definitely doesn't need its own power supply. Will check with another cable
Customer reply replied 7 months ago
It must be seeing it somehow, as it just told me I'd inserted a disc
Customer reply replied 7 months ago
Under Disc burning, it saysTSSTcorp CDDVDW SE-S084C:Firmware Revision: TS01
Interconnect: USB
Burn Support: Yes (Generic Drive Support)
Profile Path: None
Cache: 2048 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -R DL, -RAM, -RW, +R, +R DL, +RW
Write Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO
Media:
Type: CD-R
Blank: Yes
Erasable: No
Overwritable: Yes
Appendable: Yes
Write Speeds: 10x, 16x, 20x, 24x
Customer reply replied 7 months ago
SE-S084 is the name of the Samsung unit
Mac Support Specialist: David, Mac Support Specialist replied 7 months ago

Ok, but it doesn't show in Finder?

Have you tried Finder -> Preferences -> Sidebar.

Check there and make sure everything is selected.

How did you burn discs before, was it from certain software?

You can try /Applications/Disk Utility.app to see if the blank disc appears there too.

Ask Your Own Mac Question
Mac Support Specialist: David, Mac Support Specialist replied 7 months ago

Let me know if you have any questions or if the issue is resolved, thank you in advance.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask David Your Own Question
David
David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1,737
1,737 Satisfied Customers
Experience: BSc H.Dip Apple Certified Professional

David is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,737 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I just got a new system in my Mac ( macOS Sierra 10.12.6 ).
I just got a new system in my Mac ( macOS Sierra 10.12.6 ). I am trying to make a DVD copy of a video and I get this message: The disc can't be burned because communication between the computer and th… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I want to download high sierra. Imac. Tried everything i
tried everything i know am an 82 year old who has never had anything but a mac … read more
David
David
Mac Support Specialist
1,737 satisfied customers
How do I schedule the time for my Time Machine backup to
How do I schedule the time for my Time Machine backup to take place? I would like it to start at 3:00 AM, but I don't know how to do that. … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My Mac, serial no: C02FH4U7DHJF is I guess a bit old. I have
Hello My Mac, serial no: C02FH4U7DHJF is I guess a bit old. I have been getting messages: "Your browser is no longer supported". I have tried various updates unsuccessfully. I went into the apple stor… read more
Jon
Jon
Bachelors Degree
701 satisfied customers
Have teamed existing Mac OSX Version 10.7.5 with MacOS
Have teamed existing Mac OSX Version 10.7.5 with MacOS Sierra version 10.12.6 and having trouble adapting to new machine filing system. … read more
Jon
Jon
Bachelors Degree
701 satisfied customers
Suddenly I have lost permission for my text edit messages.
Suddenly I have lost permission for my text edit messages … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
One of the staff in my office (I am not on the computer in
One of the staff in my office (I am not on the computer in question now) has been having issues with Word for Mac freezing. She said that in the past the Word was just crashing constantly and she coul… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Time capsule allows me to see the image but when I click on
time capsule allows me to see the image but when I click on it or try to recover from it says can't access the sparsebundle … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
Some messages to my rcn account are arriving in my Apple
Some messages to my rcn account are arriving in my Apple Mail inbox, others are not. Specifically, emails I send myself did arrive, but messages sending a confirmatory number from applieid did not arr… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
How can I create a link in my Powerpoint for Mac so that I
How can I create a link in my Powerpoint for Mac so that I can press a button on a slide and link to a youtube video? The Insert tab>Video button does not give any options for online video or hyper… read more
Jon
Jon
Bachelors Degree
701 satisfied customers
I have a OS 10.11.2 and bought a printer that doesn't
HI, I have a OS 10.11.2 and bought a printer that doesn't recognize that system is there a way around it? … read more
David
David
Mac Support Specialist
1,737 satisfied customers
The Mac keeps getting hung up (disk revolving) when I click
The Mac keeps getting hung up (disk revolving) when I click on something. Have rebooted a couple of times, closed most apps, seemed OK for a bit and now hung up again. … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,170 satisfied customers
El Capitan ushered in an era of freezes and crashes on my
El Capitan ushered in an era of freezes and crashes on my mid-2012 MacBook Pro. If life is now good on a mid-2015 MacBook Pro successfully running El Crashitan, should I upgrade the OS to Sierra? I'm … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I purchased an LG Ultra Slim Portable DVD WRITER and my Mac
Hi..I purchased an LG Ultra Slim Portable DVD WRITER and my Mac isn't seeing it … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have an iMac 21.5" purchased 11/2010. The CD slot will not
I have an iMac 21.5" purchased 11/2010. The CD slot will not accept CDs. Rather then have it repaired I would like to purchase an external USB CD/DVD drive. Is there a particular brand that is compati… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
samsung se-s084 driver for mac. Ive tried to get to the http://www.samsung.com/us/su
samsung se-s084 driver for mac. I've tried to get to the http://www.samsung.com/us/support/downloads as had been said in the topic "i'm looking for the driver for dvd writer se-s084 for Mac OSX" but t… read more
David
David
Mac Support Specialist
1,737 satisfied customers
Hello - Have a G4 Power Mac - OSX 10.4.11... Bought an Samsung
Hello - Have a G4 Power Mac - OSX 10.4.11... Bought an Samsung external dvd writer model SE-S084... Can't get it to work properly - I get no desktop icon and when I put a cd in the drive it sometimes … read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
I bought a dvd writer for my mac it also works with a pc. Right
I bought a dvd writer for my mac it also works with a pc. Right now it works with my pc but not my mac. The dvd writer is an external dvd writer.… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x