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My phone went through the washing machine. What can I do? It…

Customer Question
My phone went through...

My phone went through the washing machine. What can I do?

Technician's Assistant: What's the model and Operating System (OS) of your device?

It is a 6, might be a 7. don't know what operating system it is

Technician's Assistant: When did you purchase your Apple device? What troubleshooting have you tried?

It is about 2 months old. just now got it out of the wash. havent tried a thing

Submitted: 7 months ago.Category: Mac
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Answered in 9 minutes by:
11/21/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
just got it out of washing machine
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Please do not turn it on.

Have you tried to turn it on yet?

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Customer reply replied 7 months ago
but you hve not given me any advice yet for the 30. bucks I already spent.
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Please do not turn it on.Have you tried to turn it on yet?
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Customer reply replied 7 months ago
that doesn't seem fair
Customer reply replied 7 months ago
it has not bee turned on
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Okay that's good.

You need to dry it out first, before it is turned on.

Do you know about the rice?

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Customer reply replied 7 months ago
of course I know about rice as a means to dry the insides.
it has already been put in rice
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

OK how old is the iPhone?

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Customer reply replied 7 months ago
2 months old
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Can you give me the serial number from the box please?

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Customer reply replied 7 months ago
dont have it
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Can you eject the SIM try and give it to me from there?

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