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I plugged my iPhone into my computer and it seems to have…

Customer Question
Hi! I plugged my...

Hi! I plugged my iPhone into my computer and it seems to have erased some things (notes, pictures) and switched me to my husband's phone and my phone from 2015... it is so weird and very upsetting.

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

IOS 10 I can upgrade to 11, so I assume 10

Technician's Assistant: When did you purchase your iPhone? What troubleshooting have you tried?

My phone is about 15 months old. I googled some things and don't know what to try

Submitted: 8 months ago.Category: Mac
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Customer reply replied 8 months ago
Hello?
Answered in 19 minutes by:
11/21/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
It happened about 90 min ago.
Customer reply replied 8 months ago
My photos are not showing up, calendar and notes are gone. All my texts are from the year 2015.
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Would it be OK to connect in and have a look?

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Customer reply replied 8 months ago
Ok
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

OK - let me know once accepted.

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Customer reply replied 8 months ago
How will I know?
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

You need to accept the remote assistance button with the $39.00 price on it.

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Customer reply replied 8 months ago
No thank you but thank you
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Do you wish to continue without the remote assistance?

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Customer reply replied 8 months ago
I guess
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

OK - If you go to iCloud.com and sign in, do you see all your data on there?

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Customer reply replied 8 months ago
Not my notes but my photos are there
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Okay - your photos are not on your phone?

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