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HiSorry for the delay, we are busy and I've just got to your question.How long has this been happening?ThanksKris
Would it be OK to connect in and have a look?
OK - let me know once accepted.
You need to accept the remote assistance button with the $39.00 price on it.
Do you wish to continue without the remote assistance?
OK - If you go to iCloud.com and sign in, do you see all your data on there?
Okay - your photos are not on your phone?