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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8567
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I plugged my iPhone into my computer and it seems to have

Customer Question

Hi! I plugged my iPhone into my computer and it seems to have erased some things (notes, pictures) and switched me to my husband's phone and my phone from 2015... it is so weird and very upsetting.
JA: What Operating System (OS) are you running on your iPhone?
Customer: iOS 10 I can upgrade to 11, so I assume 10
JA: When did you purchase your iPhone? What troubleshooting have you tried?
Customer: my phone is about 15 months old. I googled some things and don't know what to try
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no
Submitted: 12 months ago.
Category: Mac
Customer: replied 12 months ago.
Hello?
Expert:  Kris R replied 12 months ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Customer: replied 12 months ago.
It happened about 90 min ago.
Customer: replied 12 months ago.
My photos are not showing up, calendar and notes are gone. All my texts are from the year 2015.
Expert:  Kris R replied 12 months ago.

Would it be OK to connect in and have a look?

Customer: replied 12 months ago.
Ok
Expert:  Kris R replied 12 months ago.

OK - let me know once accepted.

Customer: replied 12 months ago.
How will I know?
Expert:  Kris R replied 12 months ago.

You need to accept the remote assistance button with the $39.00 price on it.

Customer: replied 12 months ago.
No thank you but thank you
Expert:  Kris R replied 12 months ago.

Do you wish to continue without the remote assistance?

Customer: replied 12 months ago.
I guess
Expert:  Kris R replied 12 months ago.

OK - If you go to iCloud.com and sign in, do you see all your data on there?

Customer: replied 12 months ago.
Customer: replied 12 months ago.
Not my notes but my photos are there
Expert:  Kris R replied 12 months ago.

Okay - your photos are not on your phone?