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I had to replace my iMac with a new(er} one and have had

trouble activating it through the...
I had to replace my iMac with a new(er} one and have had trouble activating it through the setup assistant. I wouldn't recognize a password *****'ve used and I've tried multiple ones since, I don't seem able to contact Quark to find out what I'm doing wrong.
JA: What Operating System (OS) are you running on your iMac?
Customer: 10.11
JA: When did you purchase your Apple? What troubleshooting have you tried?
Customer: last week. I don't know what to troubleshoot for.
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No.
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Answered in 10 minutes by:
11/20/2017
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 542
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Is this with your password ***** get into the computer or while using the computer?

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Customer reply replied 20 days ago
I am not sure which password ***** want. I've used the new Apple ID password ***** reset a password ***** the quark site and now am do confused, I don't know what to use. The replacement computer is a used 2011 which runs 10.11 which is the highest OS that quark 10 will run on.

"Customer has requested a Secure Remote Assistance, but payment failed" Did you request this service?

Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 542
Experience: Training and Development at Scientifically Speaking
Verified
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Customer reply replied 20 days ago
What now?

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Customer reply replied 20 days ago
I have also tried to activate quark 9, but i've concentrating on 10.

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Customer reply replied 13 days ago
Despite Justin efforts, my problem was not resolved and I was advised to contact Quark customer support where I ultimately got Quark 10 activated after I paid them $29.99. I question whether the $39.99, plus $36.00 are valid charges.
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Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 542
542 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

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