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I have some charges on my credit card from apple i tune

Customer Question
I have some charges...

I have some charges on my credit card from apple i tune $9.99 what are these charges?

Technician's Assistant: What's the model and Operating System (OS) of your device?

I do not know i have apple 7 and old apple i paid.

Technician's Assistant: The Mac Technicians require payment for their services. It's way less expensive on JustAnswer than face-to-face would cost.

How do I talk face to face with paying any thing ? . Why I have to pay to know why are they charges on credit card?

Technician's Assistant: When we are ready I'll take you to the appropriate web page. When did you purchase your Apple device? What troubleshooting have you tried?

There is no problem with my i phone. Please read my previous statement.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Please connect me ? should I give my telephone # ? how do you connect

Submitted: 8 months ago.Category: Mac
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Answered in 5 minutes by:
11/20/2017
Mac Support Specialist: Josh, Mac Support replied 8 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,964
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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