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When I try to 'Custom Sort' but a certain column it just…

Customer Question
Hello, When I try...

Hello, When I try to 'Custom Sort' but a certain column it just closes the entire spreadhsheet and says an error has occured. I do this weekly so I know what I'm expecting it to do. I just updated my MAC computer to the newest software if that makes a difference.

Technician's Assistant: Just to clarify, what's the model of your Mac, and what operating system are you running?

MacOS High Sierra - Version 10.13.1 - iMac (21.5-inch, Late 2015)

Technician's Assistant: When did you purchase your Apple? What troubleshooting have you tried?

I purchased the Mac two years ago. I have just tried re-dowloading the spreadsheet and trying it again

Submitted: 8 months ago.Category: Mac
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Answered in 1 hour by:
11/21/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
Just stated today
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Hi

What software are you using?

Thanks

Kris

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Customer reply replied 8 months ago
Microsoft Office
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

OK - to allow me to connect to your PC/MAC, you must install remote access software. The software is below, use the "Family and Friends" version. It's free.
https://www.teamviewer.com/en/
Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program.
Thanks
Kris

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