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Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 969
Experience:  Data Systems Analyst for a School District
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Activation Lock-need password to unlock but I don't know

Customer Question

Activation Lock-need password to unlock but I don't know what my password ***** How can I get a new password?
JA: When did you last reset your username and password?
Customer: Have no recollection of resetting.
JA: What's the model and Operating System (OS) of your device?
Customer: Will have to check on that and call again
JA: When did you purchase your Apple device? What troubleshooting have you tried?
Customer: My son purchased it for me...will have to get that info from hi. I don't believe I have done any troubleshooting. Would M#306LL/A be my model #?
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: Just need to get back into my phone!
Submitted: 12 months ago.
Category: Mac
Expert:  Jon replied 12 months ago.

Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.

Expert:  Jon replied 12 months ago.

When you have an activation lock it wants the apple id and password ***** the account that was last signed into the phone. Therefore, If you feel that you have forgotten your Apple ID password, please go to https://iforgot.apple.com/password/verify/appleid and type in your Apple ID and continue. Apple will then provide you with an option to reset your password ***** by email, security questions, text message, etc.

Then once you are done with reseting your password ***** ahead and try to sign into the phone with the new password. Make sure you are connected to wifi.

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