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Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 969
Experience:  Data Systems Analyst for a School District
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Activation Lock-need password to unlock but I don't know

Customer Question

Activation Lock-need password to unlock but I don't know what my password ***** How can I get a new password?
JA: When did you last reset your username and password?
Customer: Have no recollection of resetting.
JA: What's the model and Operating System (OS) of your device?
Customer: Will have to check on that and call again
JA: When did you purchase your Apple device? What troubleshooting have you tried?
Customer: My son purchased it for me...will have to get that info from hi. I don't believe I have done any troubleshooting. Would M#306LL/A be my model #?
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: Just need to get back into my phone!
Submitted: 12 months ago.
Category: Mac
Expert:  Jon replied 12 months ago.

Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.

Expert:  Jon replied 12 months ago.

When you have an activation lock it wants the apple id and password ***** the account that was last signed into the phone. Therefore, If you feel that you have forgotten your Apple ID password, please go to and type in your Apple ID and continue. Apple will then provide you with an option to reset your password ***** by email, security questions, text message, etc.

Then once you are done with reseting your password ***** ahead and try to sign into the phone with the new password. Make sure you are connected to wifi.

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If for some reason you still need help, please do not rate my services in a negative way but instead just let me know what happened or what did not work and I will continue to help you troubleshoot the issue.