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I can't get my i pad to open. forgot my password. I am not

Customer Question
i can't get my i...
i can't get my i pad to open. forgot my password
JA: What Operating System (OS) are you running on your iPad?
Customer: i am not sure. i think it is 10
JA: When did you purchase your iPad? What troubleshooting have you tried?
Customer: i can't remember when I purchased it. Probably 2014
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no/ I just don't understand why I am locked out.
Submitted: 22 days ago.Category: Mac
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Answered in 1 minute by:
11/20/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 22 days ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 40,181
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Is this to enter the code to unlock the screen?

Please let me know

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Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,553
8,553 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

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