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I can't get my i pad to open. forgot my password. I am not…

Customer Question
I can't get my...

I can't get my i pad to open. forgot my password

Technician's Assistant: What Operating System (OS) are you running on your iPad?

I am not sure. i think it is 10

Technician's Assistant: When did you purchase your iPad? What troubleshooting have you tried?

I can't remember when I purchased it. Probably 2014

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No/ I just don't understand why I am locked out.

Submitted: 7 months ago.Category: Mac
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Answered in 1 minute by:
11/20/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,127
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Is this to enter the code to unlock the screen?

Please let me know

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