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Have recently purchased an i-Mac,I had Aperture on my

Customer Question
Have recently purchased an...

Have recently purchased an i-Mac,I had Aperture on my Mac-Mini and now I cant update my Aperture 2 on an i-Mac what is wrong ?

Technician's Assistant: What Operating System (OS) are you running on your iMac?

Yosemity OS 10.10

Technician's Assistant: When did you purchase your iMac? What troubleshooting have you tried?

I live in France and the French say "Pas disponible en français"

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I would like to have my Aperture 2 working on the i-Mac, I am an old man and I keep going, but the latest edition is for me too much.

Submitted: 8 months ago.Category: Mac
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Answered in 4 hours by:
11/20/2017
Mac Support Specialist: Pete, Computer Engineer replied 8 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,373
Experience: Over 16 years of computer experience, CISCO certified
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Pete, Computer Engineer replied 8 months ago

Was the iMac purchased and set up in France?

What country is it set to?

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Customer reply replied 8 months ago
This i-Mac came from Germany and was bought new in Germany, I bought it from one of my sons
Customer reply replied 8 months ago
Your reply does not satisfy my query and I am not spending anymore money on a computer.I am nearly ninety and I regret
having mailed for help. You can refund my € 30 . Thank you
Mac Support Specialist: Pete, Computer Engineer replied 8 months ago

I am a user of this site just like you, so I have no control over billing or accounts.

To use the iMac in France you will need to set the country to France.

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Customer reply replied 8 months ago
I have done so but the French say : you cant find an up-date in the French applications, so that is why I turned to you, Pete.
With all your answers,it does not solve my problem, forget about the Aperture and I have the pictures on a CD and project them with i-Movie. No more questions and to be honest, you do me a favor refunding me, and sorry for the trouble.
Mac Support Specialist: Pete, Computer Engineer replied 8 months ago

Please contact customer services if you would like to request a refund.

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