Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My mac went down from a power outage, upon restarting it has…

Customer Question
My mac went down...

My mac went down from a power outage, upon restarting it has no sound. I am using an Apollo 8 duo. Under preferences (sound) it says "the selected device has no input/output controls"

Technician's Assistant: Just to clarify, what's the model of your Mac, and what operating system are you running?

Imac 10.11.6

Technician's Assistant: What Operating System (OS) are you running on your iMac?

Os x el capitan 10.11.6

Technician's Assistant: When did you purchase your iMac? What troubleshooting have you tried?

Got it a year or 2 ago, it's mid 2011. Checked all connections, restarted Logic...

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don't think so

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 9 minutes by:
11/20/2017
Mac Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago
Damian Costa
Damian Costa, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 226
Experience: Owner at Total Service Computers
Verified

Hi...My name is ***** ***** a veteran technician expert with over 20yrs of experience...I have more questions first before we begin

Ask Your Own Mac Question
Mac Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

Most likely, based on the story, your power supply and/or motherboard went out

Ask Your Own Mac Question
Mac Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

Would you like me to find your nearest Apple store?

Ask Your Own Mac Question
Customer reply replied 7 months ago
Thanks for your response. I fixed the problem. Didn’t think anyone was responding, so I kept on myself. Thanks
Mac Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

Awesome...what was the fix?

Ask Your Own Mac Question
Customer reply replied 7 months ago
Not really sure, seems it was something with Logic. Switched song file and it went away. Thanks again
Mac Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

:)

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I am running all the instruments into a mixer and then USB
I am running all the instruments into a mixer and then USB to a Apple mac book pro. I am getting almost a straight line (no sine curve) I can play in and record and play back, but volumes are poor. An… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
My iMac 10.11.6 no longer recognizes my iomega Model
My iMac 10.11.6 no longer recognizes my iomega Model #LDHD160-U … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
My itunes is open but it won't come on screen. Imac, os x el
it's about 5 years old and haven't tried anything. the problem cropped up sunday, or was at least noted then. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Itunes will not accept my password, don't remember, it is an
it must be around 4 years old.I have not tried any troubleshooting … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I can't get Wiretap Studio to connect to Macaudio as the
I can't get Wiretap Studio to connect to Macaudio as the default to save audio files … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
How can i get Microsoft Windows 10 on my MacBook pro? I have
How can i get Microsoft Windows 10 on my MacBook pro? I have bootcamp installed and I have Microsoft Windows 10 on usb from bestbuy.… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I cant move anything on the desktop or finder on my Macbook
i cant move anything on the desktop or finder on my Macbook pro OS X El Capitan 10.11.6 … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Travis, Yosemite 10.11.6, No installed OS updates recently.
Th issue now is "the selected device has no output control."… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
The reviews on El Capitan are still strongly mixed. As an
The reviews on El Capitan are still strongly mixed. As an "expert" what's your recommendation on whether to udate ?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Where can I find free Driver Download for Harman / Kardon
Where can I find free Driver Download for Harman / Kardon Sound Six for Os X El Capitation 10.11.6… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
I have two issues: 1) my air vent is really active, despite
I have two issues: 1) my air vent is really active, despite nothing really running in the background. I've reset my SCM and NVRAM, and cleaned up my computer using cleanmymac 3. When I looked at my ac… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
When i try to share photos on apple photos, it doesn't work
when i try to share photos on apple photos, it doesn't work properly. It might share one of 2 of the photos i selected. Then when i go into the shared album and try to add more photos, it just says in… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
It's ***** *****. , I am trying to "calibrate" the
I am trying to "calibrate" the dictation mode on Dragon dictate for Mac. It was initially working with Calisto bluetooth headset - the one that comes in the box - .. As ti was not working anymore Nuance sent me a new one the Callisto II. Everything is setting up perfectly up to the moment to "calibrate" the speaker profile … read more
Mike
Mike
Mac Medic
8,567 satisfied customers
I'm ***** *****. I have a brand new iMac 5K retina (27in)
Customer: Hello, I'm ***** *****. I have a brand new iMac 5K retina (27in) running 10.11.2 el Capitan and there is no sound output or input. Does not have any sound even at start up. Never has. Just s… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
how do you get the audio from a MacBook Pro to the tv, series
how do you get the audio from a MacBook Pro to the tv, series 838. am using a HDMI cable and adapter from the pc for the video, which works well.… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
My internal microphone on my Macbook Air is not working after
My internal microphone on my Macbook Air is not working after I got a new hard drive and installed a new OS (first lion, then during mike trouble shooting, mountain lion). I took it back to the repair… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
Greetings. I am using the Tascam US 1641 interface on my iMac
Greetings. I am using the Tascam US 1641 interface on my iMac 27" 2.8Ghz quad-core intel i5 running Mac OS X version 10.6.3. I am using Logic Pro 9. Just a few days ago I had the interface hooked up t… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
somehow, the sound on my apple has been blocked. i hit the
somehow, the sound on my apple has been blocked. i hit the f 12 button and it shows bars, but there is a circle with a line through it below the bars. how do i get sound back? thankyou.… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x