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Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.
Can I offer remote support so I can look into your issue and find a solution.
Understood, it will be heard to see exactly the issue and how to resolve it.
Please download teamviewer from the link provided after downloading and installing open the application. Then provide me the ID and password ***** I can join. If issue not resolved I can provide a refund on the remote.
how are you making out?
Yes, did you get my message with the link to download and install teamviewer?
You must provide me the ID and password ***** shows on the TeamViewer screen. So that I can connect to your PC.
Can you provide me the info so I can remote in?
No, open the application and on the left side it will have an ID and password. Please give me that info so I can join you do not need any password. Your not the one connecting to a computer.
That is in correct.
Open the software and it generates and ID and password.