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I have a MacBook Air. I have been using Adobe Reader for PDF…

I have a MacBook...

I have a MacBook Air. I have been using Adobe Reader for PDF files. Several months ago the font changed and I cannot read the documents. Are you able to help me to change the font in the Adobe Reader back to the original? Thank you for considering my question.

Technician's Assistant: Just to clarify, how old is your MacBook Air and what operating system are you running?

The Macbook air is several years old (one of the original models; it is the small one that is no longer available). How can I tell which operating system I am using?

Technician's Assistant: Have you installed any updates recently?

I do not believe so.

Technician's Assistant: What troubleshooting have you tried?

I tried within Adobe but got nowhere.

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Answered in 6 minutes by:
11/20/2017
Cris
Cris, Mac Specialist
Category: Mac
Satisfied Customers: 6,640
Experience: 4 years Mac Specialist, Apple Certified.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

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Can I offer remote support so I can look into your issue and find a solution.

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Customer reply replied 3 months ago
I am nervous about the secure connection and the accelerating cost

Understood, it will be heard to see exactly the issue and how to resolve it.

Cris
Cris, Mac Specialist
Category: Mac
Satisfied Customers: 6,640
Experience: 4 years Mac Specialist, Apple Certified.
Verified
Cris and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 3 months ago
OK

Please download teamviewer from the link provided after downloading and installing open the application. Then provide me the ID and password ***** I can join. If issue not resolved I can provide a refund on the remote.

https://www.teamviewer.us/?pid=google.tv.teamviewer_ph-new_hp.s.us&gclid=CjwKCAiA9MTQBRAREiwAzmytw1QxCsL_8FlVpKNHZo7pEdHMVtaUMl8ZBvzX7uafLKU9EcdRB99qoBoCS8sQAvD_BwE

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how are you making out?

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Customer reply replied 3 months ago
How do I get to the next step?
Customer reply replied 3 months ago
Cris, Are you there?

Yes, did you get my message with the link to download and install teamviewer?

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Customer reply replied 3 months ago
I installed it but could not log in? I need a password

You must provide me the ID and password ***** shows on the TeamViewer screen. So that I can connect to your PC.

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Can you provide me the info so I can remote in?

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Customer reply replied 3 months ago
I did not write down the password ***** and cannot log in. I have requested a new password ***** Team Viewer but have not received it.

No, open the application and on the left side it will have an ID and password. Please give me that info so I can join you do not need any password. Your not the one connecting to a computer.

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Customer reply replied 3 months ago
ID is***@******.***
Password ***** *****
Customer reply replied 3 months ago
ID =***@******.***
Password = teamviewer318

That is in correct.

Open the software and it generates and ID and password.

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Customer reply replied 3 months ago
ID is 309 789 950
Password ***** *****

Remote completed.

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Ask Cris Your Own Question
Cris
Cris
Cris, Mac Specialist
Category: Mac
Satisfied Customers: 6,640
6,640 Satisfied Customers
Experience: 4 years Mac Specialist, Apple Certified.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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