Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I have a MacBook Air. I have been using Adobe Reader for PDF…

I have a MacBook...

I have a MacBook Air. I have been using Adobe Reader for PDF files. Several months ago the font changed and I cannot read the documents. Are you able to help me to change the font in the Adobe Reader back to the original? Thank you for considering my question.

Technician's Assistant: Just to clarify, how old is your MacBook Air and what operating system are you running?

The Macbook air is several years old (one of the original models; it is the small one that is no longer available). How can I tell which operating system I am using?

Technician's Assistant: Have you installed any updates recently?

I do not believe so.

Technician's Assistant: What troubleshooting have you tried?

I tried within Adobe but got nowhere.

Show More
Show Less
Ask Your Own Mac Question
Answered in 6 minutes by:
11/20/2017
Cris
Cris, Mac Specialist
Category: Mac
Satisfied Customers: 7,018
Experience: 4 years Mac Specialist, Apple Certified.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

Ask Your Own Mac Question

Can I offer remote support so I can look into your issue and find a solution.

Ask Your Own Mac Question
Customer reply replied 9 months ago
I am nervous about the secure connection and the accelerating cost

Understood, it will be heard to see exactly the issue and how to resolve it.

Cris
Cris, Mac Specialist
Category: Mac
Satisfied Customers: 7,018
Experience: 4 years Mac Specialist, Apple Certified.
Verified
Cris and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 9 months ago
OK

Please download teamviewer from the link provided after downloading and installing open the application. Then provide me the ID and password ***** I can join. If issue not resolved I can provide a refund on the remote.

https://www.teamviewer.us/?pid=google.tv.teamviewer_ph-new_hp.s.us&gclid=CjwKCAiA9MTQBRAREiwAzmytw1QxCsL_8FlVpKNHZo7pEdHMVtaUMl8ZBvzX7uafLKU9EcdRB99qoBoCS8sQAvD_BwE

Ask Your Own Mac Question

how are you making out?

Ask Your Own Mac Question
Customer reply replied 9 months ago
How do I get to the next step?
Customer reply replied 9 months ago
Cris, Are you there?

Yes, did you get my message with the link to download and install teamviewer?

Ask Your Own Mac Question
Customer reply replied 9 months ago
I installed it but could not log in? I need a password

You must provide me the ID and password ***** shows on the TeamViewer screen. So that I can connect to your PC.

Ask Your Own Mac Question

Can you provide me the info so I can remote in?

Ask Your Own Mac Question
Customer reply replied 9 months ago
I did not write down the password ***** and cannot log in. I have requested a new password ***** Team Viewer but have not received it.

No, open the application and on the left side it will have an ID and password. Please give me that info so I can join you do not need any password. Your not the one connecting to a computer.

Ask Your Own Mac Question
Customer reply replied 9 months ago
ID is***@******.***
Password ***** *****
Customer reply replied 9 months ago
ID =***@******.***
Password = teamviewer318

That is in correct.

Open the software and it generates and ID and password.

Ask Your Own Mac Question
Customer reply replied 9 months ago
ID is 309 789 950
Password ***** *****

Remote completed.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Cris Your Own Question
Cris
Cris
Cris, Mac Specialist
Category: Mac
Satisfied Customers: 7,018
7,018 Satisfied Customers
Experience: 4 years Mac Specialist, Apple Certified.

Cris is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Blocked plug-in shows when trying to access a MyGov website
blocked plug-in shows when trying to access a MyGov website mail attachment I need to access Peter … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My Preview is hanging. I keep forcing quit but it still does
My Preview is hanging. I keep forcing quit but it still does not re-open. I am using Sierra … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I'm trying to print a PDF file but when I try to open it, I
I'm trying to print a PDF file but when I try to open it, I get a message stating:A font package is required to correctly display this page. Click "OK" to direct your browser to download the add-on fr… read more
Jon
Jon
Bachelors Degree
728 satisfied customers
Well, i am trying to make an indesign formated template be
Well, i am trying to make an indesign formated template be easily editable--fonts sized and photos changed out in Reader. Can do?… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have a Mac Book (OS X 10.8.2) with Adobe Reader 11.0.02
I have a Mac Book (OS X 10.8.2) with Adobe Reader 11.0.02 installed. This Mac has had it's Logic Board and hard drive (backed up by me) replaced under Apple Care in the last month. At this time My emp… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Macbook Question: Well, I finally figured out how to save
Macbook Question: Well, I finally figured out how to save something as a PDF file and put it on my Desktop, however I now noticed I made one mistake on my resume. How can I make a correction once it i… read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
888 satisfied customers
Installed Parallels on Macbook air When running Windows unable
Installed Parallels on Macbook air When running Windows unable to save any PFD files Distiller gives message Warning: Distiller will not process .PDF or .JDF file extensions. I have Acrobat x pro inst… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Is there any way to set Adobe Reader 10 to share via email
Is there any way to set Adobe Reader 10 to share via email such as Outlook or Mail or Yahoo or something. I always get an error message. This is real important. Thanks so much. Tyler… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
2 problems relative to PDFs 1) When I click on a pdf while
2 problems relative to PDFs: 1) When I click on a pdf while on the www, the screen turns black, and I cannot download the document Adobe Reader works fine when I open pdf documents that are on my hard… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have a new Mac Mini with OS 10.6.4. I cannot open documents
I have a new Mac Mini with OS 10.6.4. I cannot open documents that require Adobe Reader. I get message that "the application Adobe Reader cannot be opened because it is not supported by this type of c… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Weird problem I never had before. Now when I try to print
Weird problem I never had before. Now when I try to print pdf documents using "Preview" or "Adobe Reader", they will not print. If I preview the document before printing, I note that the name of the d… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Will there be an update to the Macbook Air series Some websites
Will there be an update to the Macbook Air series? Some websites suggest this could happen very soon, given how long it has been since the range has been updated, but others suggest that because the I… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
I have a brand new MacBook and I cant use Adobe for some reason.
I have a brand new MacBook and I can't use Adobe for some reason. I get a message saying "Adobe", (and "Adobe Reader") are not supported on this type of Mac! What is this about and how can I fix it??… read more
OSXpert
OSXpert
Software Engineer
Bachelor\u0027s Degree
224 satisfied customers
I just loaded Adobe 9 and Air. I have a Mac PowerPC G4 OSX
I just loaded Adobe 9 and Air. I have a Mac PowerPC G4 OSX 10.5.8 When I convert a Word doc to pdf it looks great but I don't have a side bar with thumbnails of each page. A friend converted my doc an… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
Ive had a Macbook Pro for about 18 months... a windows user
I've had a Macbook Pro for about 18 months... a windows user prior to that. I have trouble with a few fonts now and again. Sometimes with PDFs done in Ariel or Times New Roman, several letters are mis… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
My Macbook has just stopped being able to download PDF flies.
My Macbook has just stopped being able to download PDF flies. I have Adobe 9 etc. It was working normally but when I try and download a PDF file it now comes up with the response "could not be saved b… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
i have a macbook pro. i make documents using pages often--recent
i have a macbook pro. i make documents using pages often--recently i made a random choice to have adobe acrobat make my pdf's. i am now attempting to export a pages resume into a pdf and the font is t… read more
Bob Cook
Bob Cook
High School or GED
494 satisfied customers
Hi. My IMAC is several years old, loaded with 256 mb memory
Hi. My IMAC is several years old, loaded with 256 mb memory and using OSX 10.2.4. After logging on it tells me it's got c. 140mb memory available. However, increasingly frequently after creating/amend… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x