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I am trying 2 activate a replacement phone, it is asking for…

Customer Question
I am trying 2...

I am trying 2 activate a replacement phone, it is asking for my Goggle password ***** I can't remember it HELP!

Technician's Assistant: When did you last reset your username and password?

My username (do u mean my Facebook, and 2 get on the internet)?

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

My computer is a apple I mac desk top

Technician's Assistant: When did you purchase your Apple? What troubleshooting have you tried?

I purchased it about 5 years ago at the apple store at Bridgeport store

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have another problem when I changed my password (because someone was trying to access my account, so i changed my password ***** it did not change the password ***** gmail.com so I have no access 2 my mail 4 about 7 months. I took it into the apple store they said they could not do it I had 2 do it but I don't have a account with AOL and I can't get one because I don't have access 2 my Gmail account.

Submitted: 8 months ago.Category: Mac
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Answered in 4 minutes by:
11/20/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Activating your iPhone requires your Apple ID and password. Not google.

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