Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I am trying to do a mail merge on Microsoft Word using an…

Customer Question
I am trying to...

I am trying to do a mail merge on Microsoft Word using an .xls spreadsheet from Excel. I have done this many times before without issue, but now I keep getting a "Word was unable to open the data source" error message when I click "get list" then "open data source" in the mail merge menu.

Technician's Assistant: Just to clarify, how often have you been getting this particular message?

Every time I try. I have reentered the data manually in a new spreadsheet thinking maybe by cutting and pasting I was involving some formatting I was unaware of. It happens every time.

Technician's Assistant: What's the model and Operating System (OS) of your device?

Imac late-2015 Mac OS High Sierra 10.13.1

Technician's Assistant: When did you purchase your iMac? What troubleshooting have you tried?

Just recreating the spreadsheet and restarting word and my computer. I also tried renaming the spreadsheet as a csv, but I got the same error message

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Word is version 12.3.6 Word 2008 How does this help system work?

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 11 minutes by:
11/20/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

I can help you with remote support.

Ask Your Own Mac Question
Customer reply replied 8 months ago
No, I don't want to spend the extra money.
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Can you open the data source ie excel file in excel?

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

This is the guide that should resolve what you are dealing with.

Ask Your Own Mac Question
Customer reply replied 8 months ago
None of those are for Word 2008
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
2,493 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

Justin Johnson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I cannot open existing documents in either pages or numbers,
Hi, I cannot open existing documents in either pages or numbers, and I cannot save new documents in either … read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
I am trying to understand why the Mail merge from Excel to
I am trying to understand why the Mail merge from Excel to Word will not work on my brand new computer??? The excel is saved in the format ".xlsx" but it still says I need an Excel Workbook Text Cover… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
When I try to 'Custom Sort' but a certain column it just
Hello, When I try to 'Custom Sort' but a certain column it just closes the entire spreadhsheet and says an error has occured. I do this weekly so I know what I'm expecting it to do. I just updated my … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I'm trying to do a mail merge on my macbook pro. When I go
I'm trying to do a mail merge on my macbook pro. When I go to get the excel file of addresses, it says that I need the excel workbook text converter to do the mail merge. What's that? I've tried savin… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I need the excel text converter for mail merge on an old
I need the excel text converter for mail merge on an old macbook pro … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I have excel for mac and the following two things happen: 1.
Hi, i have excel for mac and the following two things happen: 1. a white box appears on my screen where an excel sheet was open and 2. If i open a regular excel sheet with data, when i go to close, it… read more
Jon
Jon
Bachelors Degree
710 satisfied customers
I need excel workbook text converter in order to do a mail
Hi. I need excel workbook text converter for mac in order to do a mail merge. I don't know what that is … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
The OS Platform is El Capitan The Program is Windows 2011
The OS Platform is El Capitan The Program is Windows 2011 for MAC The application is mail/merge. The problem: Everything works OK except when I try to make a mail/merge and send the merged documents t… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Same question but I can't fix it.......trying to mail merge
same question but I can't fix it.......trying to mail merge using word and a source excel file the error message says "need text converter," I have a microsoft foider in preferences...HELP!! Late Chri… read more
John D
John D
Bachelor Degree in Engineering
342 satisfied customers
On the Mail Merge Manager in Word - I get the message "this
On the Mail Merge Manager in Word - I get the message "this file needs to be opened by the excel Workbook text converter which may pose a security risk. I click OK and get the message "The converter n… read more
John D
John D
Bachelor Degree in Engineering
342 satisfied customers
I am trying to effect a mail merge on my Mac using Microsoft
I am trying to effect a mail merge on my Mac using Microsoft Word & Excel. I have Office 2008 with all updates to 12.3.3 installed. Every time I get the message that I need the Workbook Convertor, and… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
How do I create name tags from a Excel file of 300 names with
How do I create name tags from a Excel file of 300 names with a graphic on them? Using Avery 5395 name badges… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I am attempting to use Mail Merge with a Word Form Letter
I am attempting to use Mail Merge with a Word Form Letter and an Excel data source. My problem is with using the IF...Then... Else placeholders. What I want to do is use statements with variable place… read more
John D
John D
Bachelor Degree in Engineering
342 satisfied customers
Using Microsoft Word X for Mac Service Release 1 Cannot get
Using Microsoft Word X for Mac Service Release 1: Cannot get data to merge into a label making document… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I am using Address Book to print envelopes going to a company.
I am using Address Book to print envelopes going to a company. But I also want to have a first line: "Attn: Christine" (or whomever.) I still need to have the company name and address print out. Is th… read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor\u0027s Degree
687 satisfied customers
I am taking mailing addresses from entourage and merging them
I am taking mailing addresses from entourage and merging them in to Word to make labels. I was successful in doing that, but they are alphabetized by first name and I want them to be alphabetized by l… read more
Ruben G.
Ruben G.
Vocational, Technical or Trade Scho
69 satisfied customers
Hi. Im using Word 2008 for Mac. I set up a mail merge using
Hi. I'm using Word 2008 for Mac. I set up a mail merge using a worksheet of an excel spreadsheet. Now I want to create another mail merge by editing the existing one and choosing a different worksheet… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have a new iMac and want to transfer my files from Office
I have a new iMac and want to transfer my files from Office 2007 on my PC to Mac Office 2008. At this stage I am unable to open them. Thanks Annette… read more
Brian
Brian
Apple Consultant. FileMaker Developer.
Some college
69 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x