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I deleted my mailbox trash. When I went back to my email, I…

Customer Question
I deleted my mailbox...

I deleted my mailbox trash. When I went back to my email, I found that the iCloud box had disappeared. It was the primary address for almost all of my personal mail. I tried a few things but nothing brought it back. What should I do?

Technician's Assistant: Just to clarify, what email service provider are you using?

That address was***@******.***

Technician's Assistant: What's the model and Operating System (OS) of your device?

I have a Mac desktop using safari.

Technician's Assistant: When did you purchase your Apple device? What troubleshooting have you tried?

Googled the question but couldn't find anything that applied. They gave me this phone# ***** help.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No, just how to get that email mail box back.

Submitted: 8 months ago.Category: Mac
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Answered in 3 minutes by:
11/19/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Can you see this Mailbox at iCloud.com?

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Customer reply replied 8 months ago
I'm not sure what you mean by 'see'.
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

At iCloud.com in the mail section of the site.

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Customer reply replied 8 months ago
feel free.
Customer reply replied 8 months ago
You still there Justin?
Customer reply replied 8 months ago
Just say yes or no.
Mac Support Specialist: Jon, Mac Enthusiast replied 7 months ago
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 779
Experience: Data Systems Analyst for a School District
Verified
No problem, at around 12:30pm pacific standard time I can remote into your Mac and take a look at your iCloud account then you can show me exactly what’s going on. Let me know if that works for you.
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Customer reply replied 7 months ago
I have followed the instructions except the ID and password. What do I do now?
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