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After I thought I was installing a regular update, it never…

Customer Question
After I thought I...

After I thought I was installing a regular update, it never stopped installing, but had messages about how many minutes remained, eg, 43,40,39 over several hours so I shut down the computer. When it starts it goes in a circle with the sign in but never really starts.

Technician's Assistant: How much experience do you have with this particular machine?

I️ believe it was purchased in 2013

Technician's Assistant: Have you installed any updates recently?

Yes every few days

Technician's Assistant: What troubleshooting have you tried?

Why can’t this let me type I️?

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I’m 71 and use my children (in their 30’s) for trouble shooting. They said contact Apple

Submitted: 7 months ago.Category: Mac
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Answered in 39 minutes by:
11/19/2017
Mac Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago
Damian Costa
Damian Costa, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 226
Experience: Owner at Total Service Computers
Verified

Hi...My name is ***** ***** a veteran technician expert with over 20yrs of experience...I have more questions first before we begin

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Mac Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

What city and state do you live in?

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Customer reply replied 7 months ago
Washington DC
Mac Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

There is a significant chance that you have a failed Hard Drive based on the symptoms

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Mac Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

I am going to get you the phone number and address of the local Apple store nearest you...for you to bring it to them tomorrow when they are open

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Customer reply replied 7 months ago
Thanks
Mac Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago
Ask Your Own Mac Question
Mac Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

If you appreciate the help today...please rate me 5 stars at the top of the page!!!

Have a great day!!!

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Mac Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

How goes it?

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