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An unauthorized charge just showed up on my account. When I…

Customer Question
An unauthorized charge just...

An unauthorized charge just showed up on my account. When I try to respond to apple to verify --the information is too personal because I don't know who I am talking to

Technician's Assistant: Have you contacted anyone about your account?

No, when I try --it ask me to verify my account --but they want my ssocial socurity number, birthdate, where I live etc..

Technician's Assistant: Have you installed any updates recently?

No, there is one that show up last night --but i have not updated yet

Technician's Assistant: What troubleshooting have you tried?

None, i don't know how to do any of this--Idon't realluse the store --but these charges are showing up

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No--just get this charge off of my account

Submitted: 8 months ago.Category: Mac
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Answered in 8 minutes by:
11/19/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

From Apple? or somewhere else?

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Customer reply replied 8 months ago
What is going on the charged needs to be canceledShould I give my social security number to verify my Apple acct?
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Never ever give that to anyone ever.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Your social should never be given out to anyone unless they are an employer or the government.

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Category: Mac
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