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My ipad is on activation lock and I forget the password and

Customer Question
My ipad is on activation...
My ipad is on activation lock and I forget the password ***** apple id
JA: What's the model and Operating System (OS) of your Apple?
Customer: it's a 4 generation Ipad on my Mac is a sierra10.12.6
JA: When did you purchase your Apple? What troubleshooting have you tried?
Customer: I purchased the ipad about 3 years ago
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: In case it matters, I did just update my Sierra OS on my mac to the latest version but I was on a lower Sierra already. I just changed my applei password *****
Submitted: 28 days ago.Category: Mac
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Answered in 9 minutes by:
11/19/2017
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 28 days ago
Mr.Med
Mr.Med, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1,601
Experience: if you looking for good answers about mac or any product of apple (ipad, iphones, ect..) contact me
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Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 28 days ago

I'm sorry about the issue, First try to recover your Apple ID by using the following link : https://iforgot.apple.com/password/verify/appleid#!&section=appleid once you have your Apple ID please use the link below to reset the password :

https://iforgot.apple.com/

Let me know the results

Thank you

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Customer reply replied 28 days ago
doing that now
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 28 days ago

OK, hope it works out

Thank you

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Customer reply replied 28 days ago
I just reset my apple password ***** 30 minutes ago
Customer reply replied 28 days ago
the ipad is still stuck in "activation lock" which says to used the Apple ID & password ***** were used to set up this iPad.
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 28 days ago

Please try to restore your iPad device, Important : This will cause you to lose all data (photos, files, ect...) currently on device. If you made a backup prior to losing the password, you should be able to restore that.

Here are the steps to restore the iPad :

1-Download Itunes from : https://www.apple.com/itunes/download/

2-Install itunes and plug in your iPad to your pc

3-press and hold the home button and the sleep/wake/power button at the same time for 45 seconds until the Apple logo appears, once that appears you can release the buttons

4-iTunes will give message iTunes has detected an iPad in recivery mode you must restore this iPad to continue

5-click restore if it does not go through click on the iPad in the left hand side of iTunes and click restore

6-restore iPad and now you should have your iPad back.

Additional Information : https://www.youtube.com/watch?v=Shrc3FeCJEQ

Let me know the results,

Thank you

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Customer reply replied 28 days ago
if I already have itunes on my mac, do i still have to download itunes?
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 28 days ago

No, you don't have to redownload and install it, but please make sure you have the latest version

Thank you

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Customer reply replied 28 days ago
Do I then complete the installation first. And the connect the ipad. OR have the ipad connected while doing the installation?
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 28 days ago
please do the installation first then connect your ipad
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Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 28 days ago
Thank you
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Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 28 days ago

Has everything worked out please?

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