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I cannot get any emails from today on iPad or iphone.

Customer Question
I cannot get any...

I cannot get any emails from today on iPad or iphone

Technician's Assistant: What Operating System (OS) are you running on your iPad?

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Technician's Assistant: When did you purchase your iPad? What troubleshooting have you tried?

IPad about 5 years old and I had everything changed yesterday with michael due to hacking

Submitted: 8 months ago.Category: Mac
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Answered in 6 minutes by:
11/19/2017
Mac Support Specialist: GeekGal, Computer Support Specialist replied 8 months ago
GeekGal
GeekGal, Computer Support Specialist
Category: Mac
Satisfied Customers: 1,797
Experience: MIS degree and 15+ years experience with both Mac and Windows hardware & software
Verified

Hi there! My name is*****'m sorry that you're having this trouble. It would be my pleasure to assist you. When you say that you changed everything yesterday do you mean that you reset it to Factory Defaults? If so, we will need to re-add your email account to the iPad. If you didn't reset to factory defaults but instead just changed passwords, we'll need to update the saved password ***** the iPad. Who is your email with? How do you open your email on the iPad? Do you click on the Apple Map icon (blue square with white envelope inside it)?

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