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I did not change my iPhone password and I am locked out.

Customer Question
I did not change...

I did not change my iPhone password ***** I am locked out

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

IOS11

Technician's Assistant: When did you purchase your iPhone? What troubleshooting have you tried?

Had the phone for a few months. Working perpectly with latest update. Was at the library and noted a new update is available. When asked for passcode it did not work

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No I don't think so

Submitted: 8 months ago.Category: Mac
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Answered in 1 hour by:
11/18/2017
Mac Support Specialist: Jon, Mac Enthusiast replied 8 months ago
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 788
Experience: Data Systems Analyst for a School District
Verified

Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.

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Mac Support Specialist: Jon, Mac Enthusiast replied 8 months ago

I am pretty sure you have a ticket in for this issue already. Please go to your other ticket as I need information from you before we can continue. Thanks. I will flag this one as a duplicate ticket.

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