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I am getting charged for a card. I did not do this. An I
I am getting charged for a card. I did not do this … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Nothing much just don't want my charge card to be billed
Nothing much just don't want my charge card to be billed thanks … read more
Justin Johnson
Justin Johnson
Owner
2,635 satisfied customers
I have received an email with an invoice for a purchase I
I have received an email with an invoice for a purchase I have not done.Trying to cancel I find out my account is locked for security reasons??? … read more
Wes
Wes
Owner/Consultant
Bachelor's Degree
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ITunes just put 5 charges on my debit card totaling almost
ITunes just put 5 charges on my debit card totaling almost $100.00, for what I do not know as no descriptions were given. … read more
Ugo A
Ugo A
BA/BS
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Can't unlock, iPad was given to me by my son and he can't
can't unlock, iPad was given to me by my son and he can't remember password … read more
Inder
Inder
Bachelor's Degree
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It asked me to change my password which I did and now when
It asked me to change my password ***** I did and now when I'm playing on iTunes I can't get a purchase to go thru … read more
David L.
David L.
Bachelor's Degree
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I need to change my I'd password and update credit card
I need to change my I'd password ***** update credit card info … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
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Believe my iPhone gas been compromised. Received an e-mail
Believe my iPhone gas been compromised. Received an e-mail fir Apple purchase that I dud nit make that was probably a scam and now cannot change password. Have tried and am told my e-mail is nit valid… read more
Josh
Josh
It Support Specialist
Associate Degree
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I need to change my payment method to another credit card.
I need to change my payment method to another credit card. … read more
John T. F.
John T. F.
Apple Consultant
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2,386 satisfied customers
I have a new credit number. I-Pad. I want to change my
I have a new credit number. JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: I-Pad JA: How long has this been going on with your iPad? What have you tri… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I'm just trying to recover my password. Here is the problem.
Here is the problem. I am charged .99 a month for extra ICloud storage. In Maybe Nov or Dec my expiration date expired. I had to give née expiration date or maybe lose my photos. What I thought was my password *****'t work. I tried to change my password ***** as I went thru the steps, apple would send me a verification code to use. I'd put it in immediately and would get a message saying the code was invalid. This happened over and over with the code being called invalid each time. I took the phone to my daughter and she somehow got the new expiration date of the credit card in. But I still didn't have a new password. But that was ok because I never buy anything from apple and it wouldn't be a problem til the new credit card was ready to expire, which wouldn't be for years. Then, wouldn't you know it, I was in the hospital and the new card came up missing. I had to cancel the card, which I'd had for years, and get a new #. Well, that started the entire process all over again. With apple telling me the verification code they had just given me was invalid. Repeatedly. So I've been waiting 2 weeks for this message to begin recovery. And this is where I am. … read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
I have an apple account but cannot remember password. I need
I have an apple account but cannot remember password. I need to put in my credit card number. BIG problem the credit card I was using was Fraudelent used and I got a new replacement card. However I sh… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
It won't let me charge on my games. It won't let my credit
It won't let me charge on my games JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: It won't let my credit card charge on my games JA: How long has this… read more
Justin Johnson
Justin Johnson
Owner
2,635 satisfied customers
I've been scammed. Ipad. They have my serial number
I've been scammed. JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: Ipad JA: How long has this been going on with your iPad? What have you tried so far?… read more
Cris
Cris
63 satisfied customers
U=i was notified that there was a charge onmy apple account
u=i was notified that there was a charge onmy apple account for $132 and i did not do it so i need to take it off immediately … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
31 satisfied customers
It wants me to activate it and I don't remember my I'd or
It wants me to activate it and I don't remember my I'd or password. It is an iPad 2. … read more
Justin Johnson
Justin Johnson
Owner
2,635 satisfied customers
I am trying desperately to open an account in my name and my
I am trying desperately to open an account in my name and my credit card for I-Tunes. My wife and I have two different servers on the same computer. Hers is AOL mine is MSN. She has an account with I … read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
I am running windows XP on a Mac using Parallels 5. When I
I am running windows XP on a Mac using Parallels 5. When I open Windows everything is grainy and colors washed out. I only run Quicken. I am a one man company and would be bad to lose this data. The p… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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