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I cannot enter the passcode. Ipad air serial dmqlvddrbfk10.

Customer Question
I cannot enter the...

I cannot enter the passcode

Technician's Assistant: What's the model and Operating System (OS) of your device?

Ipad air serial dmqlvddrbfk10

Technician's Assistant: When did you purchase your iPad? What troubleshooting have you tried?

I tried hard reset i purchased it i think year 2014

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thanks

Submitted: 7 months ago.Category: Mac
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Answered in 5 minutes by:
11/18/2017
Mac Support Specialist: Josh, Mac Support replied 7 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,926
Experience: 5 years as Network Admin, 10+ years of IT support
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Mac Support Specialist: Josh, Mac Support replied 7 months ago

Are you unable to enter a code or are you able to enter a code but it won't accept it?

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Customer reply replied 7 months ago
unable to enter code
Customer reply replied 7 months ago
no
Mac Support Specialist: Josh, Mac Support replied 7 months ago

Please press and hold down the POWER and HOME buttons together on your iPad until you see the Apple icon. After you see the icon, release the buttons and the iPad will restart.

Do you have the issue after the forced restart?

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Customer reply replied 7 months ago
i need to refund the amount
Mac Support Specialist: Josh, Mac Support replied 7 months ago

Please press and hold down the POWER and HOME buttons together on your iPad until you see the Apple icon. After you see the icon, release the buttons and the iPad will restart.

Do you have the issue after the forced restart?

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Mac Support Specialist: Josh, Mac Support replied 7 months ago

Do you want to continue or a refund?

Ask Your Own Mac Question
Customer reply replied 7 months ago
refund please
Customer reply replied 7 months ago
when the refund will be?
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