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I added an email address and now my Passport asks me for my…

Customer Question
I added an email...

I added an email address and now my Passport asks me for my device password ***** How do stop this this

Technician's Assistant: What's the make/model of your device? How old is it?

It is a Passport model F-793 and is 2+ years old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Since I added a new email address (2) months ago - iI went to a bell center and they couldn't change it - you can't click on the on / off blue icon - it won't go to off.

Technician's Assistant: Anything else you want the smartphone Expert to know before I connect you?

Just how to eliminate this continuous password *****

Submitted: 8 months ago.Category: Mac
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Answered in 34 minutes by:
11/18/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
As above (2) months
Customer reply replied 8 months ago
No do not want secure remote assistance please give me instructions
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

OK - to allow me to connect to your PC/MAC, you must install remote access software. The software is below, use the "Family and Friends" version. It's free.
https://www.teamviewer.com/en/
Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program.
Thanks
Kris

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Customer reply replied 8 months ago
Forget it
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

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