Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I’m trying to download my chase acct. and then it tells me…

Customer Question
I’m trying to download...

I’m trying to download my chase acct. and then it tells me to enter my password,everything goes fine till it comes up with my credit information,it has the last one on there and I don’t know how to change it to my new one

Technician's Assistant: Have you contacted anyone about your account?

Yes my bank,they said I needed to speak with yall

Technician's Assistant: What's the model and Operating System (OS) of your device?

I need to check

Technician's Assistant: When did you purchase your Apple device? What troubleshooting have you tried?

I can’t rememember,but the model number is *****

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 hours by:
11/18/2017
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1,917
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your cc info. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question

Ask Your Own Mac Question
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago

Are you on a phone, tablet, computer, ipad etc?

Please clarify if you can log in and where you are trying to download from?

Case app? Browser etc?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I know my Apple ID I just can't remember the password I have
I know my Apple ID I just can't remember the password ***** have it written down somewhere I can't seem to find a book that it's written noon. It's asking me to put the phone number I had associated w… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I can't remember my last Apple I D password and I have not
I can't remember my last Apple I D password ***** I have not been allowed to reset it. I have been waiting for a few weeks. Please help..it's for my iPad. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I have a hacker that has a disguise on his phone number his
I have a hacker that has a disguise on his phone number his phone number comes in and lays an app on my phone the copies everything about my Apple phone and causes it to act very strange this is my bo… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I don't remember the trusted number I gave Apple when I got
I don't remember the trusted number I gave Apple when I got the phone n I'm not able to download anything n it's been over 4 weeks now … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
My I phone 7 plus was lost but on my new I phone 8 plus I
My I phone 7 plus was lost but on my new I phone 8 plus I know it's location but can't remember the two factor passcode. I am totally not computer savvy and I think I accidentally put my new phone in … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I'm trying to find out about an email that I received saying
I'm trying to find out about an email that I received saying that something was charged on my credit card thru my iTunes account. I didn't order anything and I can't remember which card it attached to… read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
I try to log in on my Apple ID and I can't no matter how
I try to log in on my Apple ID and I can't no matter how hard I try. Used every password ***** can think I may have used and when I try to change, won't let me. Always pops up on front of iPhone need … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
I don't remember my password. I don't remember my password.
I don't remember my password. When I went into a hospital six weeks ago … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My iPad has been closed for 10 days. Need to recover
My iPad has been closed for 10 days. Need to recover password … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I cannot remember my Apple ID. I changed my email password
I changed my email password ***** but I've never changed the Apple ID that I can remember. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I'm locked out and they are sending me emails but I can't
I'm locked out and they are sending me emails but I can't find them. My case number ***** ***** … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
To teceive the credit for my iphone which i am turning in
To teceive the credit for my iphone which i am turning in for an upgrade i need the restriction code. I don't know it. I believe it was set up at the store. HELP … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I keep getting message that my Apple ID has been disabled!
I keep getting message that my Apple ID has been disabled! What does that mean? … read more
Steve
Steve
Network Security Engineer
Bachelor\u0027s Degree
60 satisfied customers
I have questionable charges on my bank statement from iTunes
I have questionable charges on my bank statement from iTunes the number that it gives on my bank statement is not a good number so I need to find out if I have a password ***** username how to Gideon … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I just got an email that you'd locked my account and to
I just got an email that you'd locked my account and to review the attachment but I can't find an attachment I got a new iPad and I'm trying to set up the new and donate the old … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I changed my password and never received a code like it said
I changed my password ***** never received a code like it said I did multiple times and now I can't do anything. I don't feel I should have to pay 25.00 for support considering the cost of the IPads t… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I can't get App Store to accept my VISA Credit card. It says
I can't get App Store to accept my VISA Credit card. It says the numbers don't match the type of credit card. I'm looking right at my VISA Credit card and have put the numbers on the front of my VISA … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I'm computer illiterate. I started a new job. I'm trying to
Hey. I'm computer illiterate. I started a new job. I'm trying to get into my email and save acct on my d Vic. It's a google acct but different domain name. The email address is ***@******.***. i know … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x