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Pete, Computer Engineer
Category: Mac
Satisfied Customers: 21415
Experience:  Over 16 years of computer experience, CISCO certified
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When I synced my library withmy new iphone (7) some items in

Customer Question

when I synced my library withmy new iphone (7) some items in the phone's playlists were removed...
JA: What Operating System (OS) are you running on your iPhone?
Customer: 11...0.3
JA: When did you purchase your iPhone? What troubleshooting have you tried?
Customer: about one month ago...haven't tried any troubleshooting yet
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no
Submitted: 1 year ago.
Category: Mac
Expert:  Pete replied 1 year ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 1 year ago.

Are any of the songs missing, or just the playlists?

  • Open your Settings, then go to Music, then make sure Show Apple Music is turned on. If it is, toggle it off then on again. If this doesn’t work, then:
  • Restart your device. If this doesn’t work, then:
  • Reset your device by holding down the power button and home button until you see the Apple logo, then wait for your device to restart

Let me know if that recovers the playlists?