Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I put High Sierra on my computer like a fool now I cannot…

Customer Question
I put High Sierra...

I put High Sierra on my computer like a fool now I cannot open photoshop and Illustrator unless I update Java I am so confused

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Imac version 10.13.1

Technician's Assistant: When did you purchase your iMac? What troubleshooting have you tried?

2 or 3 years ago

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

How to get back so I don't have to use java

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 33 minutes by:
11/18/2017
Mac Support Specialist: Damian Costa, Computer Hardware Engineer replied 8 months ago
Damian Costa
Damian Costa, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 226
Experience: Owner at Total Service Computers
Verified

Hi...My name is ***** ***** a veteran technician expert with over 20yrs of experience...I have more questions first before we begin

Ask Your Own Mac Question
Mac Support Specialist: Damian Costa, Computer Hardware Engineer replied 8 months ago

Can I ask why you don't want to use Java?

Ask Your Own Mac Question
Mac Support Specialist: Damian Costa, Computer Hardware Engineer replied 8 months ago

To remedy your situation

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
WHEN I TYPE A LETTER AND SAVE IT AS A PDF IT CHANGES ALL THE
WHEN I TYPE A LETTER AND SAVE IT AS A PDF IT CHANGES ALL THE CAPITAL 'A's' to 'X's' in a box. I am able to save it to illustrator but not to photoshop as a pdf. I need the pdf to send to my client. I … read more
John Castle
John Castle
BSC in Computing Network Management and Design
5 satisfied customers
I want to continue to use Illustrator CS5. My old ten year
My old ten year old I Mac has to be replaced, I want to continue to use Illustrator CS5. The CS5 will not work with new High Serria 10.13.4 operating system. What is the last Apple operating system that will support CS5? … read more
Jon
Jon
Bachelors Degree
706 satisfied customers
Upgraded the I Mac to high siera can not open in design cs3
Upgraded the I Mac to high siera can not open in design cs3 get a message "can not handle the request because a Modal dialog or alert is active " photoshop and illustrator no problem … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I cannot open existing documents in either pages or numbers,
Hi, I cannot open existing documents in either pages or numbers, and I cannot save new documents in either … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I cannot open photoshop. Actually it opens but when I try to
I cannot open photoshop. Actually it opens but when I try to open a photo and move onto the image it the dock nothing happens … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
I have a Maxtor II that I used to use with my Mac G5. The
I have a Maxtor II that I used to use with my Mac G5. The hard drive went on the Mac G5 and now I would like to install Maxtor II software onto my MacBook Pro (15-inch, Mid 2012) running macOS High Si… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I currently have VmwareFusion installed on my MacBookPro
I currently have VmwareFusion installed on my MacBookPro Laptop. I am trying to switch to Parallels which I just bought. I need someone to help me switch over. Can you help me? … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
255 satisfied customers
I have a Sony e reader which I have been using to download
I have a Sony e reader which I have been using to download books from my local library. I recently upgraded to High Sierra on my MAC OS x and now that I have v. 10.13.1 I cannot get the books to downl… read more
Harry
Harry
3 satisfied customers
I just installed Apple High Sierra on my iMac yesterday.
I just installed Apple High Sierra on my iMac yesterday. Renaming file folders appears unstable. I appear to have misplaced (they disappeared - hopefully not lost) six or so file folders under a main … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I upgraded my iMac to Version 10.13.1 and the method for
I upgraded my iMac to Version 10.13.1 and the method for locating my Office 2011 for iMac files changed with the upgrade. What can I do? … read more
Donna French
Donna French
Bachelor of Science
54 satisfied customers
I need to upgrade to a newer OS. I have a Mac OSX version
I need to upgrade to a newer OS. I have a Mac OSX version 10.6.8 and need a 10.9 or later. Software update does not identify any updates available for my machine. My model identifier is an iMac 11,2 a… read more
Julien Pabion
Julien Pabion
Apple Certified Support Professional mac
BTS Informatique de Gestion
27 satisfied customers
I just installed macOS Sierra 10.12.6 on my iMac and when I
I just installed macOS Sierra 10.12.6 on my iMac and when I try to open old CS3 Creative Suite software like Photoshop, Illustrator and InDesign I get the prompt to download the legacy Java SE 6 runti… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I am trying to downgrade from Sierra to Snow Leopard. Have
I am trying to downgrade from Sierra to Snow Leopard . Have erased the HD and inserted the dick and now the computer is givin me a series of three beeps. … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I received the following email which i suspect is bogus.
I received the following email which i suspect is bogus. Begin forwarded message:From: iCloud Subject: Validation Date: October 28, 2016 at 10:39:56 AM PDT To:***@******.***Dear***@******.***Your Mail… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,330 satisfied customers
I just upgraded my iMac to Mac OS Sierra (10.12) - and
I just upgraded my iMac to Mac OS Sierra (10.12) - and having trouble opening Adobe design software - InDesign CS5.5 desktop and Adobe Illustrator CS5.1. When I try to open them - get a message saying… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I just installed OS X Yosemite 10.10.1 on my imac. So now
I just installed OS X Yosemite 10.10.1 on my imac. So now none of my applications (Adobe Illustrator, Adobe Photoshop & Word) work because I get a message that power PC applications are no longer supp… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
HELP! Running OSX 10.6.8 using Illustrator 13.0.0 and the Illo
HELP! Running OSX 10.6.8 using Illustrator 13.0.0 and the Illo updater will not work I read it is a serious issue. Any way I can ugdate?… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Several weeks ago, iMac G5 crashed. Reinstalled Mac OS (archive
Several weeks ago, iMac G5 crashed. Reinstalled Mac OS (archive and install) and updated to 10.4.11. Photoshop CS2 was a little erratic, but it worked. Several days ago, a handful of fonts totally dis… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x