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I have forgotten my password to Facebook and have paid you…

Customer Question
I have forgotten my...

I have forgotten my password ***** Facebook and have paid you by my charge card. I still can’t get on. It said I have been blocked from trying too many times. I just want to reset my password ***** get on facebook

Technician's Assistant: When did you last use the account?

About an hour or so ago then inadvertently logged off. Can’t remember password ***** get back on.

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Apple Ipad

Technician's Assistant: When did you purchase your Apple? What troubleshooting have you tried?

Three years ago,but have done all the updates. I keep coming back to you for help. I was given a password ***** email, but Facebook said it was incorrect

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Once they give me a new password, do I go back to Facebook to put it in.

Submitted: 8 months ago.Category: Mac
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Answered in 16 minutes by:
11/18/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago

I'm sorry to hear about the issue you are having, I will do my best to help you resolve it. In this case we can try to reset the facebook account by visiting the reset link given below: https://www.facebook.com/login/identify Type the email, mobile phone number, full name or username associated with your account, then tap Search and follow the on-screen instructions. If that doesn't work or if any other steps is unclear please let me know, So that we can try some other alternate solution. Thank you

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Category: Mac
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