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I have updated my IPhone as requested by the device Up date…

Customer Question
I have updated my...

I have updated my IPhone as requested by the device Up date was successful however I put in all of my info to access my account but it comes back that the password ***** ***** I have forgotten my password ***** it tells me to change my password ***** Icloud which I have never used what can I do to restore it to the original password? Is driving me crazy trying o fix this the screen says Press home to finish setting up IOS 11.1

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

11.1.1

Technician's Assistant: When did you purchase your iPhone? What troubleshooting have you tried?

About 2-3 years ago. I have followed all the prompts on my phone

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Cant think of anything

Submitted: 8 months ago.Category: Mac
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Answered in 26 minutes by:
11/17/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago

It sounds like you are unable to restore back in your iPhone from iCloud and if you are getting incorrect password. Either it might be password ***** Your Apple ID or iCloud email is normally your email address.

Please follow this steps and it will help you in resetting the password

1. You should be able to reset your password ***** the site: http://iforgot.apple.com/

2. Enter your Apple ID and click Continue.

3. Select Email authentication followed by Next.

4. Check your email and there should be a message from Apple with instructions on how to reset your password.

5. If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

6. Enter your Apple ID and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

7. If you answer these successfully, you should be able to reset your password ***** access your AppleID again.

* IF YOU FORGOT THE APPLE ID ITSELF: If you go to the above mentioned site you will see an option in the lower, middle of the page labeled “Forgot your Apple ID?”. If you click this, it will ask for some rather simple information that you should know as the owner of the account ( first name, last name, current email address plus the ability to enter additional email addresses if it has changed since you created the Apple ID).

8. Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site:

https://appleid.apple.com/ (under "Manage Your Apple account")

9. Once you have the ID and password, restart your iPhone and sign in.

If that doesn't work or if any other steps is unclear please let me know, So that we can try some other alternate solution. Thank you

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