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My iMac froze and ??I lost the doc I was working on. How can…

Customer Question
My iMac froze and...

My iMac froze and ??I lost the doc I was working on. How can I recover it?

Technician's Assistant: What Operating System (OS) are you running on your iMac?

Mac OS Sierra 10.12.6

Technician's Assistant: When did you purchase your iMac? What troubleshooting have you tried?

I'm checking

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

10/2014

Submitted: 8 months ago.Category: Mac
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Answered in 8 hours by:
11/18/2017
Mac Support Specialist: Josh, Mac Support replied 8 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,933
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 8 months ago
I still need assistance
Customer reply replied 8 months ago
How do I access your answer
Mac Support Specialist: Josh, Mac Support replied 7 months ago

Which year of Word do you have?

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Customer reply replied 7 months ago
Word 2011
Mac Support Specialist: Josh, Mac Support replied 7 months ago

Open Word

Click on File then Autorecover

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Mike, Mac Medic
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