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I think someone has hacked my password, Cannot access. I…

Customer Question
I think someone has...

I think someone has hacked my password, Cannot access

Technician's Assistant: When did you last reset your username and password?

I tried today but sreen tells me my password ***** *****

Technician's Assistant: What's the model and Operating System (OS) of your device?

I phone 7

Technician's Assistant: When did you purchase your iPhone 7? What troubleshooting have you tried?

Purchased in august 2017

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not that I can think of

Submitted: 9 months ago.Category: Mac
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Answered in 3 minutes by:
11/17/2017
Mac Support Specialist: Josh, Mac Support replied 9 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 22,299
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Mac Support Specialist: Josh, Mac Support replied 9 months ago

Which account do you need help with?

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Customer reply replied 9 months ago
Apple tv
Mac Support Specialist: Josh, Mac Support replied 9 months ago

So, it is not accepting your Apple ID account information?

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Customer reply replied 9 months ago
Correct
Mac Support Specialist: Josh, Mac Support replied 9 months ago

Have you tried to reset the password?

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Customer reply replied 9 months ago
How do I do that
Customer reply replied 9 months ago
How do I reset
Mac Support Specialist: Josh, Mac Support replied 9 months ago

Click here: https://iforgot.apple.com/password/verify/appleid

Fill out the information and follow the prompts

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Mac Support Specialist: Josh, Mac Support replied 9 months ago

Hello!

I just wanted to take a moment to check back with you to see if you need more assistance. If you are all set, I would appreciate it if you could take a moment to rate my service with 5 stars, at the top of the page. If you need further assistance, just let me know using the reply box provided so we can work together to solve the issue.

Thank you!

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Josh
Josh, Mac Support
Category: Mac
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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