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I am unable to send emails from iPhone and ipad. Tds.net.

Customer Question
I am unable to...

I am unable to send emails from iPhone and ipad

Technician's Assistant: Just to clarify, what email service provider are you using?

Tds.net

Technician's Assistant: Have you installed any updates recently?

Not that I know

Technician's Assistant: What troubleshooting have you tried?

I called tds and could not get it to work

Submitted: 8 months ago.Category: Mac
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Customer reply replied 8 months ago
I have been waiting for 30 min. Are you there?
Answered in 36 minutes by:
11/17/2017
Mac Support Specialist: GeekGal, Computer Support Specialist replied 8 months ago
GeekGal
GeekGal, Computer Support Specialist
Category: Mac
Satisfied Customers: 1,803
Experience: MIS degree and 15+ years experience with both Mac and Windows hardware & software
Verified

Good morning. My name is*****'m sorry that you're having this trouble and I'm sorry that you've had to wait. . It would be my pleasure to assist you. Please give me just a moment to review the details of your question.

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Mac Support Specialist: GeekGal, Computer Support Specialist replied 8 months ago

In order to best help, I'll need to ask a few questions. First, what app or you using for the tds email account? Are you using the built-in Apple Mail App (blue icon with white envelope) or are you using something else?

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Customer reply replied 8 months ago
I don't know much about Apple products will have tell me how to find the answer.
Customer reply replied 8 months ago
Talk
Mac Support Specialist: GeekGal, Computer Support Specialist replied 8 months ago

Please walk me through the process of how you are trying to send and receive email. Are you clicking on the built-in Apple Mail App (blue icon with white envelope) or are you doing something else?

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Customer reply replied 8 months ago
I press the mail icon on the screen,press box with pencil,address, type message, press send. Message comes up cannot send mail user name or password ***** SMTP***@******.*** @ smtp.gmail.com is incorrect
Customer reply replied 8 months ago
Do I have two servers on?
Mac Support Specialist: GeekGal, Computer Support Specialist replied 8 months ago

It does sounds as though you do. DO you have both a gmail address and the tds.net email account?

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Customer reply replied 8 months ago
No just tds
Mac Support Specialist: GeekGal, Computer Support Specialist replied 8 months ago

Ok. Thank you for that information. Would you be willing to delete the account and set it up all over again from scratch?

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Customer reply replied 8 months ago
I don't know why the gmail is on
Mac Support Specialist: GeekGal, Computer Support Specialist replied 8 months ago

Ok. Thank you, ***** ***** me just a moment to type up detailed instructions.

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Mac Support Specialist: GeekGal, Computer Support Specialist replied 8 months ago

Please do the following on both your iphone and your ipad.

Tap Settings > Mail > Accounts. Select the email account you wish to delete and tap Delete Account, then tap Delete From My iPhone. ( or deelte from my iPad if on iPad). Please give this a try and let me know when you're done, or if you run into any issues. I will get started typing up instructions for re-adding the account properly.

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Customer reply replied 8 months ago
It says incoming mail server. Host name Mail.tds.net.
Outgoing server. SMTP. mail.tds.net
Mac Support Specialist: GeekGal, Computer Support Specialist replied 8 months ago

To re-add the account please do the following:

  1. Tap Settings
  2. Note: This step may vary depending upon the iOS version on your phone. Either tap Mail, Contacts, Calendars or tap Accounts and Passwords.
  3. Tap Other
  4. Tap Account
  5. Enter your name, and your complete TDS email address (ex:***@******.***). Next, enter your TDS Email password ***** enter a description (ex: JSmith's TDS email).
  6. Tap Next
  7. Enter the following information for Incoming Mail Server:
    • Host Name: Your full TDS email address (ex.***@******.***)
    • Username: Your full TDS email address (ex.***@******.***)
    • Password: Your TDS Email password
  8. Enter the following information for Outgoing Mail Server:
  • Host Name: mail.tds.net
  • Username: Your full TDS email address (ex:***@******.***

Now tap NEXT and then SAVE.

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Mac Support Specialist: GeekGal, Computer Support Specialist replied 8 months ago

Your incoming mail server should be your full email address (ex.***@******.***). The outgoing email server is correct (mail.tds.net)

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Customer reply replied 8 months ago
Incoming mail server. Host name. Mail.tds.net
User Name is***@******.*** ( my email address)
Outgoing mail.tds.net
Customer reply replied 8 months ago
do I change the host name?
Mac Support Specialist: GeekGal, Computer Support Specialist replied 8 months ago

Yes please. I just double-checked my instructions as that is it a bit unusual for the host name to be an email address, but it's what TDS says to use. . Please click the following link to reference their instructions:

https://tdstelecom.com/support/email/device-setup-iphone.html

At the top of that page there is a link to a video that will guide you through setup. below the link you will find the same settings that I provided earlier.

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Customer reply replied 8 months ago
Message came up.
The IMAP server "*****@******.***"is not responding Check your network connection and that you entered the correct information in the incoming Mail Server field
Mac Support Specialist: GeekGal, Computer Support Specialist replied 8 months ago

Ahhh...Thank you for that information. Settings for IMAP email are different than for POP email. The instructions provided by TDS for setting up mail on an iPhone do not say mention using IMAP. I truly believe that the best way to fix the problem is to remove the account and re-add it form scratch following either the instructions that I typed out or the instructions available at the link that I provided.

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Customer reply replied 8 months ago
Ok
Mac Support Specialist: GeekGal, Computer Support Specialist replied 8 months ago

If you prefer to use IMAP, here are the Incoming server settings:

  • Email Address: Your full TDS email address
  • Username: Your full TDS email address
  • Password: Your TDS email password
  • IMAP Server: mail.tds.net
  • Security Type: SSL
  • Port: 993

The outgoing settings are as follows:

  • SMTP Server: mail.tds.net
  • Security Type: TLS
  • Port: 587
  • Username: Your full TDS email address
  • Password: Your TDS email password

Note: You'll need to ensure that Require sign-in has a checkmark in it

Also, please be aware that is not the recommended setup by TDS for an iPhone.

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Customer reply replied 8 months ago
Security type: SSL? I don't see this
Customer reply replied 8 months ago
Also should it say IMAP server?
Customer reply replied 8 months ago
I have SMTP
Customer reply replied 8 months ago
Sorry the out going is SMPT
Mac Support Specialist: GeekGal, Computer Support Specialist replied 8 months ago

You will only see that if you decide to set up the account using IMAP settings It's not the recommended method.

SMTP is what you should have.

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Mac Support Specialist: GeekGal, Computer Support Specialist replied 8 months ago

Did you remove the accoutn from your iPhone and your iPad? If not, please do. Here's how:

Tap Settings > Mail > Accounts. Select the email account you wish to delete and tap Delete Account, then tap Delete From My iPhone. ( or deelte from my iPad if on iPad). Please give this a try and let me know when you're done, or if you run into any issues. I will get started typing up instructions for re-adding the account properly.

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Customer reply replied 8 months ago
After password. I then see. Outgoing
Mac Support Specialist: GeekGal, Computer Support Specialist replied 8 months ago

After you have removed it, please click the following link to reference their instructions:

https://tdstelecom.com/support/email/device-setup-iphone.html

At the top of that page there is a link to a video that will guide you through setup. below the link you will find the same settings that I provided earlier.

Ask Your Own Mac Question
Mac Support Specialist: GeekGal, Computer Support Specialist replied 8 months ago

The outgoing settings are as follows:

  • SMTP Server: mail.tds.net
  • Security Type: TLS
  • Port: 587
  • Username: Your full TDS email address
  • Password: Your TDS email password
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Customer reply replied 8 months ago
I am lost on the deleting.
Customer reply replied 8 months ago
Is that iCloud. Under accounts it has iCloud. iCloud Drive contacts and 7 more
Customer reply replied 8 months ago
On accounts when I tap***@******.***. I have IMAP
Customer reply replied 8 months ago
Still have not deleted anything.
Customer reply replied 8 months ago
Just deleted am email account
Mac Support Specialist: GeekGal, Computer Support Specialist replied 8 months ago

Press the home button on your phone to get back to the home screen From the home screen, tap Settings, then Mail, then Accounts. You shoudl see your email account(s) listed now. If you don't see them at first, please scroll all the way to the bottom to look. Let me know if you still don't see them. If you do see your email account, tap to Select it and then tap Delete Account, then tap Delete From My iPhone. ( or delete from my iPad if on iPad). Please give this a try and keep me posted.

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Mac Support Specialist: GeekGal, Computer Support Specialist replied 8 months ago

Wonderful! Now you can re-add it properly. Please click the following link to reference official instructions from TDS. :

https://tdstelecom.com/support/email/device-setup-iphone.html

At the top of that page there is a link to a video that will guide you through setup. Below the link you will find the same settings that I provided earlier. Please try to follow them and let me know if yo run into any issues or have questions.

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Customer reply replied 8 months ago
On accounts iCloud is there I deleted my tds account.
Customer reply replied 8 months ago
On add accounts there is a list. Tds is not listed
Customer reply replied 8 months ago
I went through instructions. I think it saved. Didn't say save it Saint done.
Customer reply replied 8 months ago
Said done
Customer reply replied 8 months ago
I just tried to send a email. It says a copy has been placed in outbox. The connection to server failed.
Mac Support Specialist: GeekGal, Computer Support Specialist replied 8 months ago

I am terribly sorry but I am out of ideas. I am opting out of the question in the hopesthat another expert may be able to help you. The next expert will see ourentire conversation, so there will be no need to repeat anything. You will benotified by email when another expert has begun working on your question. Thankyou for your patience.

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Customer reply replied 8 months ago
Can they text?
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Let me look over your question. I want to verify again that you are able to send emails from the web? Like you can sign in to tds.com and check your email on another computer.

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