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I forgetmyApple I’d andpassword. I don’t know what that is.

Customer Question
I forgetmyApple I’d andpassword ...

I forgetmyApple I’d andpassword

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

I don’t know what that is.

Technician's Assistant: Have you installed any updates recently?

I am a senior citizen and I don’t think I have. I am not computer savvy.

Technician's Assistant: What troubleshooting have you tried?

Getting in touch with you.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Considering my lack of knowledge , no.

Submitted: 8 months ago.Category: Mac
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Answered in 5 minutes by:
11/17/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,180
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

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Please let me know

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