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I bought a new iPad today. In the Apple store my WiFi was
I bought a new iPad today. In the Apple store my WiFi was connected by technician. Got home and WiFi isn't connected. At first, iPad asked for my password ***** it said it wasn't correct. How do I get… read more
Justin Johnson
Justin Johnson
Owner
2,931 satisfied customers
I was told I had no more room in my I. Sorry, I lost you. I
Sorry, I lost you. I have an IPhone, an IPad, and a Mac I dont use the ipad much. The operating systems are all the latest except for the Ipad. I was told that I has no more space in ny iCloud storage even though I had added some. It said nothing could be backed up or photos uploaded unless I got more space. It said I could delete items, and clean things up, but I don't know how to do that efficiently. It looks like I have a lot of repetitions in my Mail account and when I delete, they just fill up my waste basket. Can you help … read more
Nhat Nguyen
Nhat Nguyen
Davenport University Instructor
Master's Degree
149 satisfied customers
Want to revert back to iOS 10.3.3. 7s plus 12.2.5. About 2
About 2 or 3 weeks since update but I always wait and update old phone first and tried a revert from a site but said it couldn't be done in iTunes cuz wasn't a signed firmware … read more
Dustin
Dustin
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I have a new iPad Pro. I still use my old (6 yr. old iPad
I have a new iPad Pro. I still use my old (6 yr. old iPad for calendar (I like it better) and occasionally e-mail. The old device is constantly out of storage. I hesitate to delete photos and videos b… read more
Ashik
Ashik
Master's Degree
9,345 satisfied customers
I just got a black screen and then a apple icon popped up.
I just got a black screen and then a apple icon popped up. It said my network has been compromised. It gave me a number to call. The guy said he wasn't from apple. He represented iOS. He took over my … read more
John T. F.
John T. F.
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Two Decades Field Experience
2,386 satisfied customers
I was given an updated iPad for Christmas and tried to
I was given an updated iPad for Christmas and tried to change over the old iPad to new one and totally screwed up. Am 75 years old and somewhat computer illerate. Now because I tried to fix it yahoo s… read more
Justin Johnson
Justin Johnson
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2,931 satisfied customers
My I pad went black in Nov. took it in and had a place on
My I pad went black in Nov. took it in and had a place on Dougall Road in Windsor and they brought everything back but lost all my pictures in memories. So I called Apple 1800(###) ###-#### Spoke to a… read more
Jon
Jon
Bachelors Degree
827 satisfied customers
I just purchased a new phone and need to access my old apple
I just purchased a new phone and need to access my old apple account so that my songs transfer over. I have a new apple account but cannot access my old one. … read more
Ruben G.
Ruben G.
Vocational, Technical or Trade Scho
76 satisfied customers
This is a desparation call. I have had my iPod since Oct 29,
Hi Mike. I'm Patricia - this is a desparation call. I have had my iPod since Oct 29, 2017 and each time i have attempted to access photos receive pop up message ' FaceTime Activation . An error occurr… read more
Jon
Jon
Bachelors Degree
827 satisfied customers
I need to remove some photos to free up some space, what do
I need to remove some photos to free up some space, what do I do? I have photos in Albums, but the originals are still all there, and there are heaps. … read more
Ashik
Ashik
Master's Degree
9,345 satisfied customers
I have an older ipad2 that hasn't been used in over a year.
I have an older ipad2 that hasn't been used in over a year. I wasn't able to update the software because it did not have enough space. How can I get this products data covered by my iCloud account so … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My wife recently got a new Iphone (SE) and downloaded all
My wife recently got a new Iphone (SE) and downloaded all the pictures from her own phone to the cloud.However when she goes to the new phone to look at the pictures, NOT SHOW up are pictures from 200… read more
Mike
Mike
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Some college
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I have a new iPad Air 2. All of my data was transferred from
I have a new iPad Air 2. All of my data was transferred from my old iPad to my new. I did have help with this. My question concerns my photos. Both my iPhone 5 and my iPad Air have iCloud Photo Librar… read more
Mike
Mike
Mac Medic
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I have a file in my Mac Pro loaded with lyrics that I have
I have a file in my Mac Pro loaded with lyrics that I have typed over the years and I also have a book of lyrics that have some pages lyrics that aren't stored on the MacPro. I realize that most lyric… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
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My girlfriend got a new iphone 6 and has an older iphone 4
My girlfriend got a new iphone 6 and has an older iphone 4 running IOS 6.1.3. She has the iCloud option turned on, on the old iphone, but it does not seem to have pulled any of the photos that she alr… read more
Chris Lindsey
Chris Lindsey
IT University
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Can i upload the 4600 photos i have on my Iphone 4s directly
Can i upload the 4600 photos i have on my Iphone 4s directly to my ipad mini with retina display and 32 gig memory? Most photos are 2 plus years old. Thanks… read more
Ashik
Ashik
Master's Degree
9,345 satisfied customers
I cannot connect my ipad to wifi My modem went down on Sunday
I cannot connect my ipad to wifi My modem went down on Sunday night this has been fixed. no response for my ipad Regards XXXXX XXXXX… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have both iPad and iMac signed-up for iCloud. My understanding
I have both iPad and iMac signed-up for iCloud. My understanding is that this is my automatic file (at least Pages) savings bank in the sky. I'm told that not only are files automatically saved to the… read more
Techie_Ben
Techie_Ben
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Master's Degree
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

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2,386 satisfied customers

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David

David

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BSc H.Dip Apple Certified Professional

Claws224

Claws224

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IEEE, Microsoft

Mac Tech

Mac Tech

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888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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