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I bought an app store & itunes card yesterday. i sent it to…

Customer Question
Hi pearl, i bought...

Hi pearl, i bought an app store & itunes card yesterday. i sent it to my fiance to use & she texted me back that when she tried to use it she got an error message. the walmart where i got it wont take it back since i scratched off the silver box on back to reveal the code......Help

Technician's Assistant: Just to clarify, how often have you been getting this particular message?

This has been the first card i have sent her that this has happened to. i told her to try it again & she got the same error code

Technician's Assistant: Have you installed any updates recently?

No i have not . i can ask her if she has

Technician's Assistant: What troubleshooting have you tried?

None, i dont know much about this stuff....sorry, im a newby to this stuff

Submitted: 8 months ago.Category: Mac
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Answered in 1 hour by:
11/17/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Customer reply replied 8 months ago
no, thats all. there were no updates done niether my phone or her phone
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

You will need to reach out directly to Apple. This is an issue that only Apple can resolve.

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