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I bought an app store & itunes card yesterday. i sent it to

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hi pearl, i bought an...
hi pearl, i bought an app store & itunes card yesterday. i sent it to my fiance to use & she texted me back that when she tried to use it she got an error message. the walmart where i got it wont take it back since i scratched off the silver box on back to reveal the code......Help
JA: Just to clarify, how often have you been getting this particular message?
Customer: this has been the first card i have sent her that this has happened to. i told her to try it again & she got the same error code
JA: Have you installed any updates recently?
Customer: no i have not . i can ask her if she has
JA: What troubleshooting have you tried?
Customer: none, i dont know much about this stuff....sorry, im a newby to this stuff
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no
Submitted: 29 days ago.Category: Mac
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Answered in 1 hour by:
11/17/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 29 days ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 577
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Customer reply replied 29 days ago
no, thats all. there were no updates done niether my phone or her phone
Mac Support Specialist: Justin Johnson, Mac Genius replied 29 days ago

You will need to reach out directly to Apple. This is an issue that only Apple can resolve.

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Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 577
577 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

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