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Just days ago, I purchased from Apple a new MacBook Pro.

Customer Question
Just days ago, I...

Just days ago, I purchased from Apple a new MacBook Pro. Apple performed a "Data Transfer" from my old MacBook, but I lost Excel and Word. The Apple people told me that Microsoft would transfer Excel and Word to my new computer.

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

Serial Number: C02V5XVHHV29

Technician's Assistant: Have you installed any updates recently?

MacOS Sierra, 2.3GHz Intel Core i5, Memory: 8 GB 2133 MHz LPDDR3, no updates. MacBook Pro (13 in, 2017, TwoThunderbolt, 3 ports

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Only that it's a brand new MacBookPro! Please let me know if you can bring back Word and Excel. I use them all the time.

Submitted: 5 months ago.Category: Mac
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Answered in 2 hours by:
11/17/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 1,910
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Customer reply replied 5 months ago
will you be helping to up load Excel and Word??
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

As a former Apple Employee I can say it is unlikely that they told you that Microsoft would do that and more likely that Microsoft is who you should work with the resolve this. With that being said this is not Microsoft. You will need to talk to them and not us. We are Justanswer.com

This is Microsoft's number: 1(###) ###-####/p>

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Customer reply replied 5 months ago
There is nothing wrong with this new computer. Thanks for clarifying. I will explore other options. I assume I do not owe your firm any money.
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

You came here for an answer. I gave you that answer. It is your call to rate or not rate the services received.

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Category: Mac
Satisfied Customers: 1,910
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Experience: Training and Development at Scientifically Speaking

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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