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I download 2 free games and was playing them now they will…

Customer Question
I download 2 free...

I download 2 free games and was playing them now they will not let me in

Technician's Assistant: What's the model and Operating System (OS) of your device?

Sorry where one I fine that information

Technician's Assistant: When did you purchase your Apple device? What troubleshooting have you tried?

About 2 years ago and no troubleshooting at all

Submitted: 9 months ago.Category: Mac
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Answered in 23 minutes by:
11/16/2017
Mac Support Specialist: Suhasini Velu,
 replied 9 months ago
Suhasini Velu
Category: Mac
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Suhasini Velu,
 replied 9 months ago

May i know what kind of device is that? Is that an iPhone or iPad or a laptop?

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Customer reply replied 9 months ago
I PAD
Customer reply replied 9 months ago
NO THANK YOU
Customer reply replied 9 months ago
I DO NOT WANT TO BE CONNECT
Mac Support Specialist: Suhasini Velu,
 replied 9 months ago

May I know what are the 2 games that you are unable to connect?

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Customer reply replied 9 months ago
candycookie jam, blossom blast, genies and gems
Mac Support Specialist: Suhasini Velu,
 replied 9 months ago

may I know what error message you get when you open these gaming apps?

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Customer reply replied 9 months ago
they open to the king logo and them it comes back to the icon
Mac Support Specialist: Suhasini Velu,
 replied 9 months ago

Have you tried reinstalling these gaming applications?

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Customer reply replied 9 months ago
I tried to reload many times
Mac Support Specialist: Suhasini Velu,
 replied 9 months ago

May i have the IMEI or the serial number of your iPad?

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Customer reply replied 9 months ago
where would I fine that
Mac Support Specialist: Suhasini Velu,
 replied 9 months ago

Type *#06# ***** your keypad to get the IMEI number

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Mac Support Specialist: Suhasini Velu,
 replied 9 months ago

Settings>General>About Phone

To get the serial number use the following navigation

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Customer reply replied 9 months ago
ok
Mac Support Specialist: Suhasini Velu,
 replied 9 months ago

Once you found the serial number or IMEI number please let me know.

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Customer reply replied 9 months ago
ok if you cannot fix this I would like my money refunded I started this at 4.30pm
Mac Support Specialist: Suhasini Velu,
 replied 9 months ago

I understand, In case of any refund related issue. You can contact JustAnswer's Customer Service by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support Or I will opt out and allow the other expert to view this problem. Thank you for your patience.

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Customer reply replied 9 months ago
I will wait 24 hrs
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