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I have an iphone 6s and the screen is magnified and I can't…

Customer Question
I have an iphone...

I have an iphone 6s and the screen is magnified and I can't use the phone or reduce the size of the screen. A single icon fills up the screen. Help

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

Ios 11.1.1 I think it up to date.

Technician's Assistant: Have you installed any updates recently?

I use every update sent to me I just added one about 2 weeks ago.

Technician's Assistant: What troubleshooting have you tried?

I have pushed all the button and I have tried to reduce the size by using my fingers on the screen.. I cant use the phone like it is.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

It has happened before but somehow a screen came up and I was able to reduce the amount of magnification.

Submitted: 8 months ago.Category: Mac
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Answered in 5 minutes by:
11/16/2017
Mac Support Specialist: Josh, Mac Support replied 8 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,964
Experience: 5 years as Network Admin, 10+ years of IT support
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Mac Support Specialist: Josh, Mac Support replied 8 months ago

Please press and hold down the POWER and HOME buttons together on your iPhone until you see the Apple icon. After you see the icon, release the buttons and the iPhone will restart.

After the forced restart, do you still have the issue?

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Customer reply replied 8 months ago
It cleared up with no help before you got back to me.
Mac Support Specialist: Josh, Mac Support replied 8 months ago

That is awesome timing!

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Customer reply replied 8 months ago
much for free trial. $30 and no direct answer. Then you pitch for another service for another $39. The $5 was a deposit and it was raised to $30 without asking for my approval. Refund $25 charged without my approval.
Mac Support Specialist: Josh, Mac Support replied 8 months ago

Sure; you can call customer service at 1-***-***-****

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