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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8567
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I am trying to update my iphone software to 11.1 I download

Customer Question

I am trying to update my iphone software to 11.1 I download the update OK, but it constantly freezes at about 60% complete while extracting. ANy suggestions?
JA: What Operating System (OS) are you running on your iPhone?
Customer: 11.1
JA: When did you purchase your iPhone? What troubleshooting have you tried?
Customer: I guess the update I am trying to install is 11.1.1
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: Purchased it--I think--2 years ago.
Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Sounds like the download is corrupted. Are you using an Apple Mac or Windows PC to update it ?