How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8567
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I am trying to update my iphone software to 11.1 I download

Customer Question

I am trying to update my iphone software to 11.1 I download the update OK, but it constantly freezes at about 60% complete while extracting. ANy suggestions?
JA: What Operating System (OS) are you running on your iPhone?
Customer: 11.1
JA: When did you purchase your iPhone? What troubleshooting have you tried?
Customer: I guess the update I am trying to install is 11.1.1
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: Purchased it--I think--2 years ago.
Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Sounds like the download is corrupted. Are you using an Apple Mac or Windows PC to update it ?