Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I had to change my email and cannot get into my iPad. Where…

Customer Question
I had to change...

I had to change my email and cannot get into my iPad

Technician's Assistant: What Operating System (OS) are you running on your iPad?

Where do I find that?

Technician's Assistant: When did you purchase your iPad? What troubleshooting have you tried?

Maybe two years ago??? Haven’t troubleshooted at all...cant get in any where

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 21 minutes by:
11/16/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me whether your iPad is locked or you do you get any message say Disabled?

Ask Your Own Mac Question
Customer reply replied 8 months ago
No
Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago

Are you able to access any browser in the iPad? The reason why I am asking is we can try to reset the apple ID password.

Ask Your Own Mac Question
Customer reply replied 8 months ago
I can access the Internet. All I want to know is how to reset my email
Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago

It sounds like you are unable to get in to the iPad and it is asking for Apple username and passowrd. Your Apple ID is normally your email address. Please follow this steps and it will help you in resetting the password

1. You should be able to reset your password ***** the site: http://iforgot.apple.com/

2. Enter your Apple ID and click Continue.

3. Select Email authentication followed by Next.

4. Check your email and there should be a message from Apple with instructions on how to reset your password.

5. If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

6. Enter your Apple ID and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

7. If you answer these successfully, you should be able to reset your password ***** access your AppleID again.

* IF YOU FORGOT THE APPLE ID ITSELF: If you go to the above mentioned site you will see an option in the lower, middle of the page labeled “Forgot your Apple ID?”. If you click this, it will ask for some rather simple information that you should know as the owner of the account ( first name, last name, current email address plus the ability to enter additional email addresses if it has changed since you created the Apple ID).

8. Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site:

https://appleid.apple.com/ (under "Manage Your Apple account")

9. Once you have the ID and password, restart your iPhone and sign in.

If that doesn't work or if any other steps is unclear please let me know, So that we can try some other alternate solution. Thank you

Ask Your Own Mac Question
Customer reply replied 8 months ago
That’s the problem! My email was hacked...I have had to change it and i can’t find the way to do that on my iPad!
Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago

Could you please tell me what is the domain of your email like Yahoo, gmail, outlook? So that we can try to reset that mail to reset your apple account.

Ask Your Own Mac Question
Customer reply replied 8 months ago
I am going to unsubscribe....you have not helped me
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Karthik Your Own Question
Karthik
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
519 Satisfied Customers
Experience: Senior Engineer at CSS Corp

Karthik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have an iPad that I haven't used for several months now I
I have an iPad that I haven't used for several months now I want to use it but I don't know the 6 number password. What can I do. Is it possible to erase everything except pictures and start? … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,164 satisfied customers
I brought a iPad from Groupon and I also moved from one
I brought a iPad from Groupon and I also moved from one state to another. In the interim I lost my password ***** my iPad and I haven't been able to find it. It's been a couple of years since I used i… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I cannot send email messages from the email account I have
I cannot send email messages from the email account I have had for 20 years now. I get a message saying something about my STMP. I also get a message saying I cannot use this portal. I don't know what kind of Apple … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I can't forward my emails on my iPhone or iPad. The message
I can't forward my emails on my iPhone or iPad. The message says my password ***** ***** for the mail server but I haven't changed it in years … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I need activation on my mini iPad, I went to use it and all
I need activation on my mini iPad, I went to use it and all this activation lock stuff came up. … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
I cannot download any apps, my password sends me back to the
I cannot download any apps, my password ***** me back to the app page … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I want to run adobe flash player on my ipad. The most
I want to run adobe flash player on my ipad JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running? Customer: The most current. Don't know where to find that … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have an Apple iPad 16GB. I had a mini Apple iPad that my
HI, I have an Apple iPad 16GB. I had a mini Apple iPad that my daughter bought me approximately four years ago. Will I lost/left it in my hotel room on a trip to NY two and a half years ago. My iPad k… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
It won't recognize my phone service and second, I'm trying
First, it won't recognize my phone service and second, I'm trying to reset to see if that will help and it won't recognize my password. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
After a recent update u are asking me for a verification
After a recent update u are asking me for a verification code to get my ipad up and running. Years ago when I set up the ipad I put my email as stanek55734 @netzero.nrt instead of .net and I couldn't … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
716 satisfied customers
I have recently changed my email address from aol to gmail.
I have recently changed my email address from aol to gmail. This is reflected on my macPro computer, but I cannot seem to open my iPad … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Lost all photos on I cloud. Cant find--my iPad was just
cant find--my iPad was just updated with the latest … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I cannot login to app store even though I can on my ipad. I
i cannot login to app store even though I can on my ipad … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I have and IPAD THAT is asking for my pass word. My husband
I have and IPAD THAT is asking for my pass word. My husband died and the e-mail address doesn't exist now. I cant get into my i pad. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My ipad decided it needs an activation email and password it
my ipad decided it needs an activation email and password ***** says I linked it to find my iphone linked to my apple ID I bought this ipad 2 years ago and have no clue as to what my icloud email is n… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Well my Ipad was stolen a couple of years ago. I caledyou
well my Ipad was stolen a couple of years ago. I caledyou all and they were suppose to put a hold on the number. I got an email concerning Curt Kamman's Ipad had been located. Tried to get into my acc… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I bought my ipad about two years ago and used it maybe
i bought my ipad about two years ago and used it maybe for six months. When I wanted to start it again I messed up passwords untill I was locked out. I took the ipad to a local apple dealer who did hi… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have a new ipad and began setting it up but entered the wrong
I have a new ipad and began setting it up but entered the wrong aol name/password XXXXX so could not connect to my network. Aol has now provided me with the correct name and password. I wish to enter … read more
Frederick S.
Frederick S.
Quality Assurance Engineer, Entrepreneur
High School or GED
8,671 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x