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My administrator password doesn't work. I don't know, I

Customer Question
My administrator password *****'t...

My administrator password *****'t work

Technician's Assistant: When did you last reset your username and password?

I don't know, I don't recall changing administrator password.

Technician's Assistant: Have you installed any updates recently?

Trying to upgrade to high sierra

Technician's Assistant: What troubleshooting have you tried?

I started troubleshooting about an hour ago. Does it cost $42?

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not my mac password. My administrator password.

Submitted: 8 months ago.Category: Mac
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Answered in 21 minutes by:
11/16/2017
Mac Support Specialist: Ashik, Mac Technician replied 8 months ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,333
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Yes, this is a paid support site. We can help to fix the issue and you will get full refund if we couldn't solve the problem. Let me know if you want to continue

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Mike, Mac Medic
Category: Mac
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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