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My screen has split and I can't get the full screen back.

Customer Question
My screen has split...

My screen has split and I can't get the full screen back

Technician's Assistant: What's the model and Operating System (OS) of your device?

Where do I find that?

Technician's Assistant: When did you purchase your Apple device? What troubleshooting have you tried?

About 6t months ago

Submitted: 8 months ago.Category: Mac
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Answered in 2 minutes by:
11/16/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,089
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

This has happened on your iPhone / iPad correct?

Please let me know

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Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

Thanks, ***** ***** following

  • Open the Settings app on your iPad.

  • Tap General.

  • Select Multitasking.

  • Toggle off Allow Multiple Apps so it is off

Let me know how you go please

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Customer reply replied 8 months ago
Didn't work
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

Where you able to do the insturctions?

In which app are you getting the split screen?

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