Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I need to cleanup my mac of porn and malware and anything…

Customer Question
I need to cleanup...

I need to cleanup my mac of porn and malware and anything else that should not be there!

Technician's Assistant: Just to clarify, what's the model of your Mac, and what operating system are you running?

I don,t know what model it is although it is about second from the top of the range

Technician's Assistant: What's the model and Operating System (OS) of your device?

Where do I find this?

Technician's Assistant: When did you purchase your Apple device? What troubleshooting have you tried?

Approx. 4yrs ago

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
11/16/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,127
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Are you seeing this pop up on your computer?

Do you get any messages about this?
Please let me know

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I bought my Ipad from Verizion about 5 years ago. I have
I bought my Ipad from Verizion about 5 years ago. I have recently left Verizion to T-Mobile and now my Ipad has locked me out. I have tried different passwords and I can't open it up to start using as… read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,164 satisfied customers
I have a mac and noticed in Keychain that there is apsd rsa
I have a mac and noticed in Keychain that there is apsd rsa acl certificate. Never noticed it before so I was wondering exactly what it is. … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
My Mac keeps asking for my keychain password - I don't know
My Mac keeps asking for my keychain password ***** I don't know it - how do I get it changed or removed?? … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Is there a company or service that removes porn from an
Is there a company or service that removes porn from an Apple laptop? … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
After the update I can't remember my passcode to get into my
after the update I can't remember my passcode to get into my phone. Need to know passcode. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My phone turned off and I cannot turning on enymore. 3days
My phone turned off and I cannot turning on enymore … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
You will not allow me to change my pass word nor can I get
You will not allow me to change my pass word nor can I get any other help. I have had the password ***** some time and it always worked before … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Im trying to se some videos on a usb in my mac and won't
Hi, Im trying to se some videos on a usb in my mac and won't work Is there a converter usb? … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,164 satisfied customers
No email password incorrect, although it's correctly set in
No email password ***** although it's correctly set in settings. I recently had to have charter reset … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I cannot close out maps and it is drawing my battery fast!
I cannot close out maps and it is drawing my battery fast! … read more
Jon
Jon
Bachelors Degree
698 satisfied customers
Turbotax from costco, I nstalled it and it says I need a
turbotax from costco , I nstalled it and it says I need a newer version of Mac. … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,164 satisfied customers
I am trying to turn on my firewall on my Mac Air. Could you
I am trying to turn on my firewall on my Mac Air. Could you help? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I get a security alert when I try Safari there is a 1-844 #
I get a security alert when I try Safari there is a 1-844 # ***** CALL IS THAT correct … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a Mac Mini. On 3/23/16 I opened a MacKeeper email and
I have a Mac Mini. On 3/23/16 I opened a MacKeeper email and answered some questions. Since then my Mac Mini is very slow. Today I found an email that said Mac Keeper can fix any problems my machine h… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Help urgently required. There is a virus on my mac and the
Help urgently required. There is a virus on my mac and the computer randomly is uploading porn sites. We've tried glimmerblocker but that isn't working. Please advise what to do next. Thanks… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Hi, got very inappropriate pages popping up. HAve downloaded
Hi, got very inappropriate pages popping up. HAve downloaded and run Kapersky anti-virus 2011 but hasn't found anything and it's still happening. any advice? thanks… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
hi, i have an IMAC desktop, and all of a sudden ive gotten
hi, i have an IMAC desktop, and all of a sudden i've gotten these virus detected messages come up on the screen... thinking that the prompts that followed were/are authorized by Apple, i've downloaded… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have Mac Protector now on my Mac...I did not register it
I have Mac Protector now on my Mac...I did not register it however and now I get many warnings to download the Defender program or else... I have gone into the Activity Monitor but can find Mac Protec… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x