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Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
As a starting point, we'll need to reset the appletv:
Power off the tv and disconnect both power and hdmi from the appletv.
Wait 5 minutes,
reconnect hdmi, power the tv on, then plug the appletv power back in
when you see the apple logo show on screen, press and hold the HOME button on the appletv remote for 15 seconds.
Let me know the results.
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