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Nathan, Hardware Engineer
Category: Mac
Satisfied Customers: 28406
Experience:  Own/operate IT/networking company.
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Apple TV remote control not working except the volume

Customer Question

Apple TV remote control not working except the volume control
JA: What's the model and Operating System (OS) of your device?
Customer: AppleTV 4
JA: When did you purchase your Apple device? What troubleshooting have you tried?
Customer: Almost 2yrs . I charge it
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: Error it’s almost 2 years ago
Submitted: 4 months ago.
Category: Mac
Expert:  Nathan replied 4 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 4 months ago.

As a starting point, we'll need to reset the appletv:

Power off the tv and disconnect both power and hdmi from the appletv.

Wait 5 minutes,

reconnect hdmi, power the tv on, then plug the appletv power back in

when you see the apple logo show on screen, press and hold the HOME button on the appletv remote for 15 seconds.

Let me know the results.

Thank you,


Expert:  Nathan replied 4 months ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.