Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My phone is disabled. Iphone 5- I do not know the os! It was…

Customer Question
My phone is disabled ...

My phone is disabled

Technician's Assistant: What's the model and Operating System (OS) of your device?

iphone 5- I do not know the os!

Technician's Assistant: When did you purchase your iphone 5-? What troubleshooting have you tried?

It was a gift from my ex- i dont get very far withn the fixes

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Iy worked fine at first- then it asked for my password- I did not knw what password ***** have been stored, and thar wasv the last i gould do!

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
11/16/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago

Before we proceed further, I would like to ask you few question about this problem. Do you have any backup of your data in iCloud or in the computer? The reason why I am asking is we can try to do resetting and restoring the iPhone.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Its been disabled. I have a iphone 7. For a few days I cant
its been disabled JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: I have a iphone 7 JA: How long has this been going on with your iPhone? What have you… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,331 satisfied customers
This 8s iphone has the message: iPhone is disabled. connect
this 8s iphone has the message: iPhone is disabled. connect to iTunes … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
The iPhone is disabled. I don't understand. What is an
I have no password. It was setup that way.Monday May 14,2018 I needed a password ***** access phone. It is now diabled. … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
721 satisfied customers
My Apple ID has been disabled. And I can't fix it. I have 2.
My Apple ID has been disabled. And I can't fix it. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My Id is disabled! I cannot buy storage and backups. IPhone
My Id is disabled! I cannot buy storage and backups … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I am hazira. I hv apple ipad mini. Since a year or so nw My
Since a year or so nw My son gave brand new apple ipad for mothers day gift to me , since i didnt hv appale id , he used his and it was all fine … read more
Jon
Jon
Bachelors Degree
706 satisfied customers
My iPhone is disabled. 11.2 or 3 am I remember just the 11.
Like 2 hr I trying too unlock my but I change my 4 digit and know I don't remember … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My Apple ID has been disconnected. IPhone 7 plus. For about
For about month. I've got on my settings and tried to fix it there. I'm not very good at fixing cell phones!! Lol … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I have. Gift card and I want to activate it. I haven't
I have. Gift card and I want to activate it JA: When did you last change your password ***** Apple ID? Customer: I haven't JA: Did you try resetting through Apple's online account reset tool? Customer… read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
It is disabled. I need help. can you chat on the phone? I do
it is disabled. I need help. can you chat on the phone? I do better that way.(###) ###-####… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
My phone is disabled and I forgot the password of the
My phone is disabled and I forgot the password ***** the starting screen … read more
Karthik
Karthik
Mac Enthusiast
519 satisfied customers
Apple ID is disabled on IPhone & IPads, I called yesterday I
Apple ID is disabled on IPhone & IPads, I called yesterday I was on hold for 43 minutes the first time in 20 the second time and then it hung up call back waited about 18 more minutes and they were su… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
My I phone is disabled since last night please help. Its on
My I phone is disabled since last night please help … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
Id disabled on iphone not on computer wtf. 11.2.2 - i just
11.2.2 - i just updated yesterday, but it was doing the same thing before that … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
It say's my apple device has been disabled. Apple I phone. A
it say's my apple device has been disabled JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: apple I phone JA: How long has this been going on with your … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
My I phone 5 tells me my apple id has been disabled? I dont
my I phone 5 tells me my apple id has been disabled? … read more
Chris Lindsey
Chris Lindsey
IT University
156 satisfied customers
My phone says my apple id been disabled. Today at apple
Hi, My phone says my apple id been disabled JA: When did you last reset your Apple ID or password? Customer: today at apple store JA: Have you installed any updates recently? Customer: no, this phone … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My iPhone says disabled....connect to iTunes.......the
My iPhone says disabled....connect to iTunes.......the problem is I only have an iPad.....NO COMPUTER! … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,179 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x