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I have an ipad and cannot access it - all was fine until I…

Customer Question
I have an ipad...

I have an ipad and cannot access it - all was fine until I logged on tonight

Technician's Assistant: Have you tried having password ***** directions emailed to you?

Nothing was e-mailed to me from apple

Technician's Assistant: Have you installed any updates recently?

Tried to add mexican train but that's about it

Technician's Assistant: What troubleshooting have you tried?

None - I am at a loss

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

It keeps asking me for other network and I only have wi fi - ethernet in the house

Submitted: 8 months ago.Category: Mac
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Answered in 8 minutes by:
11/16/2017
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 8 months ago
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 8 months ago

May I know the exact make and model of your iPad?

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Mac Support Specialist: Josh, Mac Support replied 7 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,964
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi,

Is it not showing your Wi-Fi network?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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