Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My laptop was stolen. I need to reinstall Microsoft Office.

Customer Question
My laptop was stolen...

My laptop was stolen. I need to reinstall Microsoft Office. Unable to do it on my new computer. Please advise.

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

Mac Book Air

Technician's Assistant: What Operating System (OS) are you running on your MacBook?

Mac OS Sierra

Technician's Assistant: When did you purchase your Apple? What troubleshooting have you tried?

I just bought this new one a few days ago.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Time Machine reinstalled Microsoft office in my new computer. I just need to get it started. I can't type on Word

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 7 minutes by:
11/15/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Mac Question
Customer reply replied 7 months ago
Perhaps you’re answering someone else’s question
My laptop was stolen a few days ago. Time machine on my new MacBook Air reinstalled my Microsoft suite. It won’t let me type in Word
Customer reply replied 7 months ago
Hi Kris,Will you be responding to my question?
Customer reply replied 7 months ago
Hi
Kris isn’t responding to me. Can someone help me re my earlier question
Mac Support Specialist: Jon, Mac Enthusiast replied 7 months ago
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 739
Experience: Data Systems Analyst for a School District
Verified

Hi my name is***** allow me take a look at your original question so I don’t miss any details.

Ask Your Own Mac Question
Mac Support Specialist: Jon, Mac Enthusiast replied 7 months ago

So you were able to get office for mac installed on your new macbook via time machine but when you open Microsoft word, you are not able to type? When you say that, does that mean something is blocking the typing area of Microsoft word or does that mean when you actually try and type on your keyboard within the blank typing area of Microsoft word, nothing happens. Almost like the keyboard does not work?

Ask Your Own Mac Question
Mac Support Specialist: Jon, Mac Enthusiast replied 7 months ago

Did you still need help? Please let me know at your earliest convenience .

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My Apple tablet was working fine until one day it came up
My Apple tablet was working fine until one day it came up that I had to activate it! I've had this tablet for 3 to 4 yrs. Why would it pop up and require me to reactivate it? I typed in all the info b… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I can't get in to my Facebook book I forgot my password and
Hi I can't get in to my Facebook book I forgot my password ***** as well my email on my Facebook and phone number I don't have them anymore plz help me … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,437 satisfied customers
Trying to add an existing gmail account to my upgraded IPAD
Trying to add an existing gmail account to my upgraded IPAD 2 … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
28 satisfied customers
I've backed myself into an ugly corner. I've managed to set
Hi! I've backed myself into an ugly corner. I've managed to set a new master password ***** my IPassword. Somehow, I managed to maake the new password ***** the verification but with one extra and/or … read more
Justin Johnson
Justin Johnson
Founder
2,144 satisfied customers
My cap lock is permanently on n will not revert. About 3
no as I can't put in my wifi password ***** its in lowercase and won't accept … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
28 satisfied customers
I have forgotten my password for my I-phone...and I don't
I have forgotten my password ***** my I-phone...and I don't know what to do to obtain it... … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
102 satisfied customers
I lost all my songs in itunes when i tried to backup my new
i lost all my songs in itunes when i tried to backup my new iphone X and sinc it. how do i retrieve my music? … read more
John Castle
John Castle
BSC in Computing Network Management and Design
2 satisfied customers
My iphone was stolen today. I entered Find My Phone. and
my iphone was stolen today. I entered Find My Phone. and Lost Mode. Message came back: Sound and lost mode pending...pending actions will take effect when this Iphone connects to internet. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
28 satisfied customers
My ipad has a tunes sign. Idon't know. Like two weeks
my ipad has a tunes sign JA: What Operating System (OS) are you running on your iPad? Customer: Idon't know JA: How long has this been going on with your iPad? What have you tried so far? Customer: ye… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Cant send my photos from lightroom classic to certain
cant send my photos from lightroom classic to certain people … read more
Justin Johnson
Justin Johnson
Founder
2,144 satisfied customers
I have two apple iphone 5c mine and my sons my son he set up
i have two apple iphone 5c mine and my sons my son he set up an email account in hot mail and he has no remembered the pass word this account is only for our phones to keep it away from our other acco… read more
John Castle
John Castle
BSC in Computing Network Management and Design
2 satisfied customers
I just bought my apple laptop and I can't get past the
I just bought my apple laptop and I can't get past the keyboard setup assistant … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,075 satisfied customers
Trying to get into FaceTime but keep getting verification
trying to get into FaceTime but keep getting verification failed … read more
Justin Johnson
Justin Johnson
Founder
2,144 satisfied customers
My I-pad reader is locked. Never happened before because I
My I-pad reader is locked. Never happened before because I don't lock it. I've entered the Apple Id and password ***** to set it up. Doesn't work. Could it have something to do with my son also settin… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
102 satisfied customers
I wish to change the credit card information lodged against
I wish to change the credit card information lodged against my Apple I D . … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
When I go to facebook it will not let me have assess to it.
when I go to facebook it will not let me have assess to it … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,437 satisfied customers
My apple id as bing sesactived. how can i fix the problem. A
my apple id as bing sesactived. how can i fix the problem … read more
HomeworkPete
HomeworkPete
Engineer
Bachelor\u0027s Degree
31 satisfied customers
Just got my new iPad Pro and can't get it set up just keeps
Hi just got my new iPad Pro and can't get it set up just keeps telling me to try again … read more
Michael
Michael
CEO
Master\u0027s Degree
203 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x